Liberty Hive
Senior Agency Project Manager - Retail
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Senior Account Manager – Retail Media
5 Days, 4 Days in London office
We’re recruiting a Senior Account Manager to join a dynamic and growing business at the forefront of retail media.
Our client delivers innovative media solutions for blue-chip brands across some of the UK’s largest supermarket estates, including Tesco, Sainsbury’s, Morrisons and ASDA.
This is an opportunity to join an ambitious, fast-growing business where creativity, innovation and commercial thinking are encouraged. You’ll work in a collaborative, hands-on environment with plenty of scope to broaden your experience, take ownership and progress your career.
The Role
This is a strategic, client-facing role responsible for managing and growing key retail partnerships.
As Senior Account Manager, you’ll act as a trusted partner to supermarket clients, overseeing the planning and delivery of retail media campaigns while identifying opportunities to strengthen and grow those relationships.
You’ll combine account management, campaign delivery and commercial thinking, working closely with internal sales, planning and operations teams to ensure campaigns run smoothly and deliver against client objectives.
You’ll also manage a small team of Account Executives.
Key Responsibilities
Client & Partner Management
- Own day-to-day relationships with a portfolio of major supermarket partners, including Tesco, Sainsbury’s, ASDA and Morrisons
- Act as the primary point of contact for campaign planning, approvals, updates and performance reviews
- Build strong, long-term relationships by providing strategic guidance and consistently excellent client service
- Lead regular client meetings and reviews, presenting performance insights and recommendations
- Develop a deep understanding of each partner’s priorities, challenges and commercial objectives
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Campaign Strategy & Delivery
- Oversee campaigns from initial brief through to delivery, reporting and optimisation
- Work cross-functionally to align campaign activity with client objectives and available media inventory
- Coordinate campaign assets, approvals, timelines and reporting requirements
- Proactively identify and resolve issues to ensure campaigns are delivered successfully
Commercial Growth & Renewals
- Support contract negotiations and renewals, ensuring agreements work effectively for both the client and the business
- Identify opportunities to grow existing partnerships and increase revenue
- Maintain visibility of key commercial agreements, commitments and renewal timelines
- Contribute to forecasting and wider commercial planning
Performance & Insights
- Monitor campaign and account performance to identify risks, opportunities and areas for improvement
- Turn campaign data into clear, actionable insights for clients
- Use performance trends to inform recommendations and strengthen future activity
Process & Account Management
- Maintain accurate records of client activity, approvals, inventory and revenue
- Ensure account and campaign information is kept up to date
- Identify opportunities to improve processes, client experience and operational efficiency
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Team Leadership & Collaboration
- Line-manage and develop a small team of Account Executives
- Work closely with sales, planning and operations teams to deliver campaign and revenue objectives
- Lead internal account meetings, ensuring teams are aligned on priorities, progress and client feedback
About You
We’re looking for someone who is commercially minded, highly organised and confident managing senior client relationships.
You’re likely to bring:
- Strong account management or client services experience within a media agency environment or in retail media advertising
- Experience managing complex campaigns and multiple stakeholders
- Excellent relationship-building and communication skills
- Strong commercial awareness and confidence discussing performance, revenue and growth opportunities
- The ability to turn campaign performance and data into meaningful client recommendations
- Excellent organisation and attention to detail
- Experience managing or mentoring junior team members
- A proactive, solutions-focused approach and the ability to thrive in a fast-moving, hands-on business
Experience working with retailers, retail media networks, shopper marketing or major consumer brands would be particularly valuable.
This would suit someone who enjoys being close to both clients and delivery and wants to join a growing business where they can have a genuine impact.
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