HM Revenue & Customs
Senior Agile Delivery Manager
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Job Summary
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Join HMRC's Borders & Trade Delivery Group and lead the delivery of some of the UK's most critical digital services.
Borders & Trade is responsible for a complex portfolio of digital products and services that support international trade, customs processes, revenue collection and the production of trade statistics. These services are essential to the operation of the UK border and the administration of Customs and Excise duties.
As a Senior Agile Delivery Manager, you will provide delivery leadership across multiple multidisciplinary teams, driving the successful delivery of complex digital products and services from discovery through to live operation. You will create the conditions for teams to succeed, enabling effective collaboration, managing delivery risks and dependencies, and ensuring focus remains on delivering outcomes that matter for users and the organisation.
You will play a key role in developing delivery capability across Borders & Trade, coaching teams and stakeholders, supporting continual improvement, and helping to embed modern delivery practices across a complex and rapidly evolving environment.
This role sits within the Government Digital and Data Profession Product and Delivery family.
Job Description
As a Senior Agile Delivery Manager, you will be accountable for the successful delivery of complex digital products and services across Borders & Trade.
Working with senior business, operational and technical stakeholders, you will lead multiple multidisciplinary teams to deliver high-quality services that meet user needs, organisational priorities and strategic objectives.
You will create an environment where teams can thrive, supporting them to manage competing priorities, respond to changing requirements and continuously improve delivery performance. You will use data, evidence and insight to inform decision-making, provide clear delivery reporting, and maintain delivery momentum across complex delivery landscapes.
You will also contribute to the development of delivery capability across HMRC, coaching Agile Delivery Managers and delivery teams, sharing best practice and supporting the growth of a strong professional community.
The role requires excellent leadership, communication and problem-solving skills, with the ability to work confidently across organisational boundaries, influence senior stakeholders and navigate complex technical and operational environments.
Responsibilities
- Lead the delivery of complex digital products and services across multiple multidisciplinary teams by following Agile methodologies.
- Create the conditions for sustainable and predictable delivery by proactively managing risks, dependencies and organisational impediments.
- Provide leadership throughout the product lifecycle, from discovery and delivery through to live service.
- Build, develop and coach high-performing teams, supporting delivery professionals to strengthen capability and improve outcomes.
- Drive continuous improvement through the effective use of delivery metrics, performance data and team feedback.
- Establish strong collaborative relationships with business, operational, technical and commercial stakeholders, including external suppliers, where required.
- Influence decision-making and build alignment across competing priorities to support successful delivery outcomes.
- Ensure effective governance, planning, reporting, resource management and forecasting to support informed decision-making.
- Challenge ineffective processes and ways of working, improving delivery flow and organisational performance.
- Support the development of an Agile culture and delivery capability across HMRC through coaching, mentoring and contribution to professional communities and communities of practice.
- Promote modern Agile delivery approaches and help embed innovative ways of working that improve both team effectiveness and service outcomes.
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Essential Criteria
- Significant experience leading the delivery of complex digital products or services through multiple multidisciplinary teams within a large-scale organisation using Agile methodologies.
- Experience balancing competing priorities, managing dependencies and maintaining delivery momentum across multiple teams, programmes or delivery workstreams.
- Strong practical experience of applying Agile and Lean delivery approaches and coaching teams, leaders and stakeholders to improve delivery performance, organisational agility and delivery maturity.
- Experience building trusted relationships and influencing senior business, operational, technical and supplier stakeholders to achieve successful delivery outcomes.
- Experience using delivery metrics, reporting, forecasting and performance insight to drive continuous improvement, manage delivery performance and support decision-making.
- Ability to identify, manage and resolve delivery risks, issues and blockers within complex technical and operational environments while maintaining focus on achieving outcomes.
Office Closures
If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This Site Is
Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Salary and Benefits
- Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
- We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
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How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. Give a brief summary of what you delivered and any key achievements in each role, making reference to the Essential Criteria as outlined in the advert (max 100 words per role).
- A 1000-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Person Specification outlined in the advert.
Selection Process Details
- In the event of a large number of applications being received, an initial sift may be held on your CV.
- At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.
- During the panel interview, you will be asked experience-based questions. You will be asked questions to assess your suitability for the role, questions will be reflective of the key responsibilities of the role and essential criteria.
- You will also be asked to prepare and deliver a 5-minute Experienced based presentation, further information will be provided prior to the interview.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
Contact Point for Applicants
Job Contact
Name: Liz Ray
Email: liz.ray@hmrc.gov.uk
Telephone: 03000 593427
Recruitment team
Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk.
If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
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