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Senior AI Delivery Consultant
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Senior AI Delivery Consultant
Hybrid, United Kingdom
Cornerstone is seeking a Senior AI Delivery Consultant to lead the successful implementation and deployment of AI solutions across global enterprise customers.
Responsibilities
This role is responsible for driving delivery excellence across Workforce AI (Intelligence+, Skills Architect, PeopleGraph, Agent Packs, and emerging AI-powered solutions). You will coordinate cross-functional teams, manage executive customer relationships, oversee customer execution from Solution Design handoff through HyperCare, and ensure customers achieve measurable business outcomes from their Workforce AI investments.
In this role you will...
Delivery Leadership
- Own end-to-end customer execution from Solution Design handoff through HyperCare.
- Develop delivery plans, implementation strategies, and governance frameworks.
- Establish project milestones, success measures, and operational readiness criteria.
- Ensure successful deployment, customer launch readiness, adoption, and transition to Customer Success.
Customer & Stakeholder Management
- Serve as the primary delivery leader for customer engagements.
- Act as the trusted delivery advisor for executive customer stakeholders, ensuring implementation decisions remain aligned with agreed business outcomes.
- Facilitate executive steering committees and status reviews.
- Build strong relationships with customer stakeholders.
- Manage expectations, risks, dependencies, assumptions, decisions, and executive escalations.
Cross-Functional Coordination
- Coordinate Advisory, Solution Design, Product Management, Engineering, Forward Deployment Engineering (FDE), Customer Success, Sales, Delivery Services, and customer stakeholders.
- Ensure alignment between solution definition and implementation execution.
- Drive testing, validation, launch readiness, and deployment activities.
- Support transition through HyperCare to Customer Success, ensuring operational readiness and long-term adoption.
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Delivery Governance
- Lead implementation governance and executive milestone reviews.
- Ensure delivery gates and readiness criteria are achieved before progressing through implementation phases.
- Track delivery health and proactively resolve delivery risks.
Operational Excellence
- Establish repeatable delivery processes, governance models, and implementation best practices.
- Identify opportunities to improve implementation efficiency and scalability.
- Contribute to the Workforce AI Delivery Methodology, Playbook, and reusable implementation assets.
- Capture lessons learned to continuously improve global delivery.
Requirements
- 8+ years of experience in enterprise SaaS delivery, implementation leadership, program management, consulting, or customer execution.
- Experience managing complex enterprise customer implementations.
- Strong executive stakeholder management skills.
- Experience leading cross-functional teams in matrixed organizations.
- Exceptional communication and organizational skills.
Preferred Qualifications
- Workforce technology experience
- HR technology experience
- Enterprise software implementation experience
- Global customer delivery experience
- Experience working with AI-enabled software solutions
Success Measures
- Customer implementation success
- Customer business outcomes achieved
- Executive stakeholder satisfaction
- Delivery predictability
- Time-to-value
- Customer adoption and launch readiness
- Risk management effectiveness
Our Culture
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
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Who We Are
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 57700 - 92300 GBP.
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