QA Ltd
Senior AI Scheduler Lead
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AI Scheduling Team Leader
Summary
You will lead a team of 5, focused on driving improvements in planning, forecasting, resource optimisation, and operational efficiency within the area of AI. You will provide leadership, coaching, and direction to the team, whilst working with key stakeholders to deliver solutions, enhance decision-making, and support business growth. You will be responsible for championing innovation, embedding continuous improvement across the tech scheduling team.
Role Responsibilities
- Lead and manage AI scheduling and resource planning activities, ensuring effective utilisation, development, and deployment of Trainers to meet business demand.
- Oversee the optimisation of Trainer schedules through data-driven forecasting, workforce planning, and intelligent resource allocation.
- Lead the planning and provision of appropriate cover for Trainers in demand through predictive scheduling and capacity management.
- Manage and enhance the onboarding process for new AI Trainers, leveraging insights to identify suitable mentors, learning pathways, and development opportunities.
- Lead, coach, and develop the scheduling team, promoting innovation, continuous improvement, and best practices.
- Build and maintain strong relationships with business stakeholders to support the successful delivery of training and workforce planning objectives.
- Drive continuous improvement initiatives by identifying opportunities to automate manual processes, improve data quality, and enhance scheduling efficiency.
- Produce and interpret performance, utilisation, forecasting, and operational reports to provide actionable insights and support decision-making.
Your Experience/Skills
- Must have excellent organisational and planning skills with the ability to prioritise workloads, work methodically, accurately, and effectively under pressure whilst maintaining a positive attitude.
- Logical thinker who is willing to own and solve problems with the determination to find solutions.
- Knowledge of training / scheduling.
- Confident, extremely proactive, and clear communication.
- Flexible and adaptable to change.
- Works collaboratively and listens to and follows instructions to the highest level of accuracy.
- Be prepared to attend face-to-face meetings when required.
- Must be prepared to work outside of business hours when required.
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About Us
Wellbeing & Benefits
Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Holiday Buying scheme
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 3 Development days
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
Personal Growth
Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enroll on a Degree or Masters programme to enhance your skillset or learn new things.
Our People
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates, and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
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As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.
A Little About QA
At QA, we believe the future belongs to organisations that are able to learn, master, and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.
Our Mission
We teach the critical AI, technology, digital, and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning, and Blended Learning.
You can find out more about us at https://www.qa.com/about/careers/
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