Percepta
Senior AI Solutions Deployment & Integrations Lead
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Senior AI Solutions Deployment & Integrations Lead - Daventry
Contract Type
Full-Time, Permanent
Working Hours
40 hours per week, Monday to Friday 8am to 5pm.
Salary
£48,600.00 per annum + Annual Performance Bonus
Location
Daventry, UK
At Percepta, we bring first-class service across each market we support. As Senior AI Solutions Deployment & Integrations Lead, In Daventry, UK, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Senior AI Solutions Deployment & Integrations Lead owns Wave-level deployment readiness and execution for AI initiatives, making sure every rollout lands cleanly for the agents delivering it and the customers experiencing it.
This role serves as the operational bridge between solution design and on-the-ground execution across assigned sites and regions, leading embedded AI validation and the technical go-live gate to confirm solutions are reliable before they reach agents and customers.
In addition to deployment execution, this role leads site-level change management, coordinates with Operations leadership on agent and supervisor readiness, and documents deployment blueprints for replication across additional sites and Waves.
This role reports to the Senior Manager, AI Solutions Product Owner, and partners closely with AI Enablement leadership, IT, and GLK training teams to keep rollouts on track across the UK, Philippines, and India.
Core Objectives
- Ensure every Wave-level AI rollout lands reliably for the agents delivering it and the customers experiencing it
- Confirm solutions clear the technical go-live gate before reaching agents and customers
- Keep agents and supervisors prepared and confident using new tools on live customer interactions
- Build repeatable deployment blueprints for scaling AI initiatives across sites and Waves
- Protect consistency of the customer experience across languages, dialects, and regional workflows
During a Typical Day, You’ll
Deployment Readiness & Execution
- Own Wave-level deployment readiness and execution for AI initiatives across assigned sites and regions
- Lead embedded AI validation and the technical go-live gate, confirming solutions are reliable before they reach agents and customers
- Document deployment blueprints for replication across additional sites and Waves
- Deliver weekly status updates to the Sr. Manager, AI Solutions Product Owner and AI Enablement leadership
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Site Change Management & Agent Enablement
- Coordinate with site Operations leadership to confirm agent and supervisor availability and readiness ahead of go-live
- Lead site-level change management activities, ensuring agents and supervisors are prepared and confident using new tools on live customer interactions
- Serve as the on-the-ground voice for agent experience issues, escalating friction points before they affect adoption or customer outcomes
Cross-Functional & Platform Coordination
- Partner with IT on platform readiness and CCaaS/CRM coordination
- Partner with GLK on training timing and content handoff
- Flag localization considerations, including language, dialect, and regional workflow variance, to protect consistency in the customer experience at scale
What You Bring to the Role
- Bachelor’s Degree in a related field
- 5+ years of experience in deployment management, implementation, or technical program management within a contact center or customer experience technology environment
- Experience managing multi-site rollouts across time zones, ideally spanning EU and NA or APAC
- Experience in automotive or other regulated contact center environments (Preferred)
- Prior experience with AI/automation pilot or Champion Sprint models (Preferred)
- Familiarity with CCaaS/CRM migration and stabilization windows (e.g., NICE, Dynamics, Salesforce)
- Strong Change Management skills, with experience briefing frontline supervisors and agents on new tools
- Comfortable operating with a high degree of autonomy and reporting cadence discipline (weekly updates, go/no-go gates)
- Bilingual or multilingual capability (Preferred), given multi-region site coverage
What You Can Expect
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
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A Bit More About Your Role
Success Metrics (First 6–12 Months)
- Wave rollouts consistently clear go/no-go gates and land cleanly on go-live dates across assigned sites
- Deployment blueprint adopted for replication across additional sites and Waves
- Strong agent and supervisor readiness and confidence scores ahead of go-live
- Reduced agent-experience escalations and friction points following launch
- Positive feedback from the Sr. Manager, AI Solutions Product Owner and AI Enablement leadership on reporting discipline and execution quality
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, we:
- Lead with Humility – We listen first, lead with empathy, and stay grounded so people and ideas have room to grow.
- Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
- Leave it Better – We take ownership and leave every process, person, and place better than we found it.
- Win together - We succeed together by lifting each other up, influencing one another for the better, and ensuring everyone wins.
- Deliver Remarkable - We engage openly and with curiosity to co-create bold ideas that connect and inspire.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
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