Sons | B Corp™
Senior Amazon Marketplace Manager
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Amazon & Marketplaces Senior Manager
Location: London/Hybrid, 3 days per week in the office
A bit about Sons:
Sons was founded in 2019 by Will and Adrian, driven by their own struggles with hair loss and the lack of accessible, affordable treatment options. Today, Sons is a certified B Corp digital health company on a mission to make men’s health more open, optimistic, and effective.
We bring together physicians, pharmacists, scientists, technologists, and creatives to tackle the reality that most men don’t seek help for issues like hair loss. Through our telehealth platform and cloud pharmacy, we deliver clinically proven treatments straight to their doors—safely, affordably, and discreetly.
With over 500,000 men treated across the UK, Ireland, and Germany, and a Series A €6.75M funding round, we’re expanding into new markets and channels. Our goal? To help every generation of sons live healthier, happier lives.
Job Summary
The Senior Amazon & Marketplaces Manager will own, manage, and scale Sons’ presence across Amazon and other third-party marketplaces. This is a hands-on commercial role covering trading, marketplace advertising, catalogue management, listing optimisation, pricing, promotions, operational performance, compliance, and reporting.
The role is responsible for delivering revenue growth while maintaining strong profitability, clean catalogue operations, high account health, and a marketplace experience that reflects the Sons brand. The successful candidate will be commercially sharp, data-led, operationally disciplined, and confident working cross-functionally with the other Commercial leads as well as supply chain, finance, Brand, regulatory, and customer success teams.
You will manage an experienced team of three.
Key Responsibilities
Commercial ownership
- Own day-to-day trading performance across Amazon and other marketplace channels.
- Deliver revenue, margin, contribution, and growth targets for the marketplace channel.
- Build and manage marketplace trading plans including promotions, seasonal campaigns, launches, and key retail moments.
- Monitor ASIN listing performance, sales, conversion, pricing, profitability, search ranking, and availability.
- Identify opportunities to grow existing marketplace performance and expand into new marketplace platforms or territories.
Amazon channel management
- Leading the team, you will be responsible for Sons’ Amazon presence across Seller Central across UK, DE, EU7.
- Own listing quality including product titles, bullet points, imagery, A+ content, brand store, product detail pages, pricing, and availability.
- Resolve marketplace issues including suppressed listings, content restrictions, compliance checks, account health warnings, pricing errors, stranded inventory, and catalogue conflicts.
- Maintain strong operational standards across catalogue, customer experience, fulfilment, reviews, and account performance.
- Track key Amazon metrics including revenue, traffic, conversion, ACOS, TACOS, ROAS, Buy Box, search ranking, reviews, inventory, and profitability.
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Marketplace advertising and growth
- Leading the team, you will be responsible for Amazon Ads including Sponsored Products, Sponsored Brands, Sponsored Display, and brand store traffic.
- Build media plans that balance profitable growth with ranking, share of voice, and new product launch objectives.
- Analyse keyword performance, search terms, cost-per-click, conversion, ACOS, TACOS, ROAS, and contribution after media.
- Test growth levers including promotions, bundles, multipacks, Subscribe & Save, Vine, coupons, deals, and marketplace-exclusive SKUs.
- Work with creative and content teams to improve conversion and maintain a high-quality branded experience.
Product launches and catalogue expansion
- Leading the team, you will be responsible for marketplace execution for new product launches from planning through to trading review.
- Ensure listings, content, imagery, claims, pricing, inventory, compliance documents, and promotional support are ready ahead of launch.
- Coordinate with regulatory, operations, supply chain, creative, ecommerce, brand, finance, and customer service teams.
- Identify opportunities for range expansion through bundles, refills, packs, marketplace-specific products, and international listings.
- Support marketplace expansion into priority international markets where commercially relevant.
Operations, supply chain and compliance
- Work closely with supply chain and operations to maintain strong availability and avoid stockouts.
- Monitor FBA, FBM, fulfilment performance, inbound shipments, returns, chargebacks, fees, and operational exceptions.
- Ensure products meet marketplace compliance requirements including claims, ingredients, packaging, product documentation, and local country requirements.
- Maintain clear case management, issue logs, escalation routes, and internal operating rhythms.
- Protect account health and ensure marketplace standards are met consistently.
Reporting and analysis
- Together with your team, produce clear weekly and monthly marketplace performance updates for the commercial leadership team.
- Explain what is driving growth, what is underperforming, and what actions are required.
- Track performance by SKU, market, campaign, keyword, content change, and promotional period.
- Build a clear view of marketplace profitability including fees, fulfilment costs, media spend, discounts, returns, and contribution.
- Use data to recommend pricing, promotional, media, assortment, operational, and content decisions.
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Cross-functional collaboration
- Act as the internal expert for Amazon and marketplace best practice.
- Work closely with commercial, digital, brand, creative, regulatory, finance, supply chain, pharmacy, and customer service teams.
- Brief creative requirements for Amazon content, A+ pages, brand store updates, imagery, campaigns, and launch assets.
- Partner with finance to understand channel economics and improve contribution performance.
- Use customer feedback, reviews, questions, and complaints to identify product, content, service, and operational improvements.
Requirements
- 7+ years experience in managing Amazon and/or marketplace channels for a consumer brand. Including Team management. Or from an agency managing portfolios of brands.
- Expert in Amazon Seller Central.
- Expert in managing Amazon Ads and marketplace performance marketing.
- Proven track record of growing marketplace revenue while improving profitability.
- Expert of catalogue management, listing optimisation, A+ content, brand stores, reviews, pricing, promotions, and fulfilment.
- Comfortable working with data and turning performance insight into clear actions.
- Experience partnering with supply chain, creative, finance, ecommerce, regulatory, and customer service teams.
- Strong commercial judgement, excellent attention to detail, and the ability to operate at pace.
Diversity, Equity, & Inclusion
At Sons, we are committed to fostering a diverse, equitable, and inclusive workplace where every individual is valued and respected. Our recruitment and selection process is guided by policies that ensure non-discrimination, merit-based promotion, alignment of job descriptions with equal opportunities principles, fair treatment for all applicants, regular review of selection criteria, panel interviewing for objectivity, non-discriminatory interview questions, assistance with application forms as needed, and unbiased selection decisions. We believe that diversity drives innovation and creativity, and we are dedicated to creating an environment where every employee has equal opportunities for growth and success.
What we offer
- 26 days holiday (plus bank holidays throughout the year)
- Salary Sacrifice Pension (includes both employer and employee contributions)
- Flexible working environment (3 days a week in office)
- Work form anywhere policy
- Flexy working hours policy
- Cycle/Bike to Work Scheme
- Private Medical Insurance via Vitality (at discounted rate)
- Free access to Aviva Digicare services
- Free access to ‘Mintago’ Gym discounts
- Multiple salary sacrifice schemes
- Over 100 retail discount vouchers
- Access to free financial advisor consultations
- Discounts to Sons products for you, your family and friends
- Regular team socials and yearly offsite
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