Lorien
Senior Application Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Applications Support Officer - Housing Systems
Job Title: Senior Application Support
Location: Bristol - mostly remote but may need to come in occasionally
Duration: 05/10 - 31/12 - 3 months contract
Rate: £400 - Umbrella
We are currently looking for an experienced Senior Applications Support Officer / Housing Applications Support Specialist to provide additional specialist support to an established Housing Application Support team.
This role requires someone with extensive knowledge of the One Advanced DRS scheduling system, combined with hands-on experience of NEC Housing Repairs and NEC Go-Mobile.
You will support applications used by the Housing Repairs service, investigating and resolving system and application issues while working closely with operational users, stakeholders, and supporting teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Provide specialist application support across the Housing Repairs environment.
- Investigate, diagnose, and resolve application and system issues experienced by the Repairs service.
- Provide expert support for the One Advanced DRS scheduling system.
- Support NEC Housing Repairs and associated functionality.
- Provide support across NEC Go-Mobile.
- Investigate system configuration and identify changes or solutions required to resolve operational issues.
- Manage and resolve application-related incidents and service requests.
- Work closely with business users and stakeholders to understand issues and identify appropriate resolutions.
- Support effective day-to-day operation of business-critical Housing applications.
- Assist with system changes, configuration, upgrades, and continuous service improvement where required.
- Escalate complex system issues to relevant technical teams or suppliers where necessary.
- Maintain a strong focus on service quality and minimizing disruption to the Housing Repairs service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Skills & Experience
We are particularly interested in candidates who can demonstrate:
- 🔹 Extensive One Advanced DRS experience
- 🔹 NEC Housing Repairs experience
- 🔹 NEC Go-Mobile experience
- 🔹 Strong Housing Repairs application support experience
- 🔹 Hands-on system/application configuration knowledge
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location