Stott and May
Senior Application Support Engineer – Contract
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Job Description
Senior Application Support Engineer – Contract
require SC to start. candidates must be happy to complete eDV clearance
Start: ASAP
Duration: 6-12 months (rolling)
Rate: up to £800 /day (inside IR35)
We are looking for a Senior Application Support Engineer to join a small team supporting a complex, business-critical, multi-technology application.
You'll take ownership of BAU support, incident/problem management, system changes and continual service improvement, working directly with clients, technical teams and subcontractors.
Key Responsibilities
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- Manage incidents, problems, service requests and changes through to resolution.
- Diagnose and resolve complex technical and application issues.
- Deliver small enhancements and support larger development changes.
- Work with clients and technical teams to implement system changes.
- Provide technical guidance and mentoring to other support engineers.
- Produce service and major incident reports.
- Maintain technical and service documentation.
- Drive proactive activities including health checks, monitoring, patching, capacity management and performance improvement.
- Identify risks, issues, dependencies and opportunities for service improvement.
- Occasionally travel to UK client/data-centre sites.
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Essential Skills
- ITIL 4 Foundation
- Linux
- Apache NiFi
- Strong application/service support experience.
- Excellent troubleshooting and problem-solving skills.
- Strong client-facing communication.
- Able to work independently and take ownership.
Desirable Experience With
- Active Directory
- DNS
- Networking
- IPSEC/crypto
- PKI
- Cisco IOS
- Docker
- VMware
- MySQL
- MongoDB
- ELK
- Jira
- RSA
- Infrastructure technologies
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