Solotech Inc.
Senior Applications & Support Engineer
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About the Role
The Senior Applications & Support Engineer plays a crucial role in the Application Support team, focusing on designing, delivering, and supporting innovative AV systems. While specialising in audio, the role also involves video, lighting, control, and networked AV systems to create integrated solutions.
With strong technical expertise, the engineer proactively engages in system design, commissioning, troubleshooting, and collaboration with Sales, Project Management, CAD/BIM, Service, and Installation teams to maintain high standards across project delivery.
The role supports pre-sales and delivery, providing technical input during bids, assisting with specifications, and guiding projects from concept to handover. It also involves mentoring less experienced engineers and contributing to team standards and best practices.
Why Solotech?
As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.
Your Day Will Look Like:
- Takes a leading role in the design, specification, and technical development of integrated AV systems across installation projects, with particular focus on professional audio systems, DSP platforms, networked audio, and system integration.
- Supports Sales and Business Development Managers with technical input during quotation and planning stages, helping ensure solutions are practical, deliverable, and aligned with client requirements and project constraints.
- Contributes to the design and delivery of integrated systems that may also include video, lighting, and control systems, drawing on broader AV knowledge where required.
- Produces and reviews technical documentation including schematics, signal flow diagrams, equipment specifications, rack layouts, system descriptions, commissioning records, and handover documentation.
- Supports Applications & Support Engineers and Project Managers across day-to-day project delivery activities, including equipment specification, drawing reviews, commissioning preparation, and technical problem-solving.
- Delivers and supports system commissioning both on-site and remotely, with particular focus on audio and DSP systems, while supporting wider AV system integration as required.
- Provides advanced troubleshooting, diagnostics, and technical support throughout the project lifecycle and, where required, into post-installation service support activities.
- Shares technical insights and lessons learned from projects to support the continuous improvement of internal workflows, technical standards, and engineering practices.
- Assists with internal mentoring, technical development, and knowledge-sharing across the wider Application Support team.
- Maintains strong and professional relationships with clients, consultants, suppliers, subcontractors, and internal stakeholders.
- Keeps up to date with emerging technologies and industry trends across audio and integrated AV systems, helping support innovation and continuous improvement within the team.
- Willing to support varied project requirements, including hands-on site work, travel across the UK, and occasional evening/weekend work where required.
- Any other reasonable ad-hoc requests as required by your manager.
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Work Experience:
- A minimum of 5 years of experience in a relevant role.
Essential Skills / Experience:
- Strong understanding of integrated AV systems across various projects.
- Familiarity with AV design workflows
- Experience in producing, reviewing, or coordinating technical drawings in software such as Vectorworks, AutoCAD, Revit, etc.
- Experience with DSP-based audio systems and software-driven AV platforms, particularly Q-SYS or equivalent environments, including networked audio, control integration, and system configuration.
- Working knowledge of networked AV technologies such as Dante and AV-over-IP.
- Ability to interpret and create technical drawings and system documentation.
- Experience in all project phases: pre-sales, design, commissioning, handover, and support.
- Strong diagnostic and troubleshooting skills.
- Confident communicator, able to collaborate with teams and engage with clients.
- Organised and adaptable, managing multiple priorities effectively.
- Proven decision-making and technical ownership.
- Experience with mentoring junior members of the team
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Desirable Skills / Experience:
- Experience in multidisciplinary AV design and coordination with CAD/BIM teams
- Experience with life-safety or PAVA systems
Essential Requirements:
- Right to work and remain in the UK.
- Full Clean Driver's Licence.
- Ability to travel throughout the UK including overnight stays from time to time.
Level of Education:
- Educated to Degree level (or equivalent) or relevant work experience.
Our Offer to You:
- Competitive Medical Cash Plan
- Generous holiday allowance, 25 days + bank holidays
- Employee Assistance Program: free counselling, legal support & 24.7 help line
- Opportunities for training and career advancement
- Pension plan with employer contribution
- Cycle to Work Scheme
- And more
We appreciate your time and look forward to considering your application!
Find out more at: www.solotech.com
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