Deloitte
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
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We are looking to recruit outstanding individuals to become a pivotal part of our Leadership Support Centre (LSC) within Business Support Services, CBS.
Role Overview
The Senior Assistant will perform, coordinate, and oversee a number of operational and business-related administrative duties, while providing an extensive level of support to partners. Their primary role is to enable partners to make the best use of their time and to ensure that work is handled effectively and efficiently without a need for constant or direct supervision. They will add value to the business by having a direct impact on enabling partners to operate more efficiently and effectively. They will be the primary point of contact for internal and external clients on all matters relating to their partners and will serve as a key liaison to leadership and senior management teams.
Key Responsibilities
- Support the day-to-day operations of the LSC, Business Support, including supporting the implementation of a support strategy, performance coaching, building community, and learning & development.
- Extensive calendar and diary management; scheduling client and senior stakeholder meetings.
- Coordinating schedules, meetings, and appointments.
- Client relationship; supporting meeting materials, coordinating schedules, organising logistics, and diary invites.
- Travel arrangements; arranging travel, PTA, visas, and booking accommodation.
- Expense management.
- Out-of-Office alternative contact; supporting the movement of client emails during periods of absence and leave of Senior Directors.
- Building strong relationships with key client EAs.
- Establishing a rapport with clients, Partners, Directors, and staff.
- Cover during periods of holiday and sickness.
- Maintaining a positive, professional, and proactive approach; articulates thoughts and ideas in a manner which instils confidence in others and builds relationships at all levels across the business and with external contacts.
- Supporting the day-to-day operations and deployment of the LSC EA team; proactively supporting business demand.
- Supporting the LSC management team in resolving escalations.
- Conflict resolution and ability to influence and negotiate with senior stakeholders.
- Enhancing and championing national working policies and practices.
- Collaborating cross-geography and cross-culture to develop relationships with team members to ensure diverse contribution to solutions.
- Contribute to wider projects and initiatives within Business Support, as essential.
- Leading process and service delivery, supporting coaching and sharing knowledge with the team.
- Supporting diverse teams within an inclusive team culture where people are recognised for their contribution.
- Shared mailbox management: efficiently managing a high volume of emails through a shared mailbox, prioritising urgent requests, and ensuring timely responses.
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Ideal Candidate Profile
- Experience of working within a similar role as an EA, PA, or secretarial position. Showing excellent organizational and diary management skills.
- Maintains a positive, professional, and proactive approach; articulates thoughts and ideas in a manner which instils confidence in others and builds relationships at all levels across the business and with external contacts.
- Understands expectations and takes personal accountability for achieving high standards in their work output, is particularly detail-oriented, and proficient in their written work and communication skills.
- Understands partner's objectives and shows interest and awareness in the commercial and client activity of their area so they can effectively triage what’s needed.
- Manages and prioritises own work effectively under pressure and with an ever-changing workload, demonstrating resilience, a ‘can do attitude’ and taking initiative to keep their work on track to meet deadlines.
- Demonstrates confidentiality, discretion, and personal sensitivity, complying with quality standards and risk management procedures.
- Demonstrates a willingness to own and solve problems independently and make decisions with confidence. Explores a range of solutions and proposes practical solutions.
- Talent development: Shows a strong commitment to develop new skills, work with new technologies, and support colleagues by sharing information and building team capability.
- GCSE education (or equivalent), including Math and English.
- Good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Strong written and oral communication skills; ability to draft own correspondence.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing, and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
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Central Business Services
We deliver world-class business support services for our people, our clients, and our firm. From HR services, technology and digital support, and pensions to facilities management, and more - together we are a true enabler for better business.
Personal Independence
Regulation and controls are standard practice in our industry, and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds, etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request.
Connect with your colleagues
"Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact." - Deloitte employee
"We’re in the process of transforming the way we do resourcing, to future proof our offering. It’s exciting and there’s never been a better time to join us." - Jhon, Enabling Functions
Our Hybrid Working Policy
You’ll be based in Cardiff with hybrid working.
At Deloitte, we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites, and remotely. You’ll get the chance to meet face-to-face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
For a full job description, please visit our online Deloitte Careers portal.
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