American Express
Senior Associate-Digital Product Management
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Job Description
In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization within Membership Portfolio Services (MPS). It serves as American Express’ Communications Centre of Excellence, powering digital marketing experiences and servicing communications for our global customer base.
As customer expectations and engagement behaviors continue to evolve, ECMX is focused on transforming Servicing Communications beyond operational notifications into more connected, engaging, and value-driving customer experiences. This includes evolving how outbound channels such as Push, SMS, and Email can better support customer engagement, loyalty, and growth while continuing to deliver scalable, compliant, and enterprise-ready communication capabilities.
This role sits within the Servicing Engagement & Channel Innovation (SECI) team, which is responsible for evolving how American Express engages with customers across outbound Servicing Communication channels.
We are seeking a highly motivated Sr. Associate to join the Digital Identity Gateway (DIG) product team. DIG supports enterprise digital identity and communication capabilities, including customer email and mobile contact data management and SMS consent services across multiple business lines and global markets.
This role will support the delivery and evolution of these capabilities by partnering with business and technology stakeholders to drive platform enhancements, integrations, and operational excellence.
Responsibilities
- Product & Delivery Support
- Support the planning and execution of initiatives across the platform.
- Partner with Product Managers and Engineering teams to gather requirements, track deliverables, and coordinate releases.
- Assist with project planning, documentation, and stakeholder communications.
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Business Analysis & Process Improvement
- Support the creation of business requirements, process flows, presentations, and status updates.
- Assist with impact assessments and implementation planning for new capabilities.
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Stakeholder & Partner Engagement
- Collaborate with business and technology partners to understand needs and support platform initiatives.
- Participate in cross-functional meetings and help drive alignment across teams.
- Support partner onboarding and integration activities as needed.
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Platform Operations
- Assist with production issue tracking, partner inquiries, and operational reporting.
- Help monitor platform performance and contribute to continuous improvement efforts.
- Support governance, controls, and compliance-related activities.
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Learning & Innovation
- Build knowledge of digital identity, customer communication, and enterprise platform capabilities.
- Contribute ideas that enhance customer experience, operational efficiency, and platform effectiveness.
- Stay informed on industry trends and emerging technologies.
Qualifications
- Bachelor's degree in Business, Technology, Information Systems, Engineering, or a related field.
- Proven experience in Product Management, Business Analysis, Program Management, Technology Delivery, Consulting, or related disciplines.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Excellent verbal, written, and presentation communication skills.
- Strong organizational skills and attention to detail.
- Demonstrated ability to collaborate across teams and influence stakeholders.
Preferred Qualifications
- Experience working with APIs, digital platforms, or enterprise technology systems.
- Knowledge of Agile methodologies and product delivery frameworks.
- Experience creating user stories, process flows, and presentation materials.
- Familiarity with customer data, digital communications, customer identity, or consent management domains.
- Experience with Jira, Confluence or similar tools.
- Experience working in Financial Services, Technology, or Digital Product organizations.
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Leadership Competencies
- Demonstrates curiosity, learning agility, and a growth mindset.
- Takes ownership and delivers results.
- Builds strong relationships and collaborates effectively across teams.
- Communicates with clarity and confidence.
- Uses data and insights to drive decisions.
- Embraces change and continuous improvement.
- Maintains a strong focus on customer experience and business outcomes.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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