HSBC Global Services Limited
Senior Associate Director Product Development
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We are seeking a Senior Associate Director Product Development
In this role, you will be responsible for the product management of a set of AI capabilities within HSBC Group AI Platform. As the product manager, you will work with engineering, compliance, risk and customers to design, develop, deliver and maintain the product capability roadmap. The capabilities include, but not limited to, Agent Hub, RAG, Documentation Intelligence, Portal, MCP and AI Gateways. This role requires a blend of strong technical background, deep product experience, and the ability to collaborate/drive cross-functionally with AI SME, business stakeholders, and other platform teams to drive the Group AI Platform evolution and support the bank’s broader AI strategy.
We’re a global team with an established footprint across Asia (Hong Kong, Mainland China, India) and Europe (Poland, UK), and we continue to expand to support delivery across regions. Joining the team means working at the centre of HSBC’s AI enablement—partnering with multiple lines of business and functions across regions to turn AI capabilities into reliable, repeatable services that deliver measurable business value.
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Demonstrates an AI-native mindset, applying AI-driven approaches to improve productivity, quality, and decision-making.
In this role, you will:
- Define and execute the product vision, strategy and roadmap for AI Tools & Capabilities for the Group AI Platform.
- Translate strategy into a multi-quarter roadmap with clear priorities across group capabilities.
- Partner with engineering, design, security and compliance to deliver incremental products to the bank.
- Gather requirements from internal stakeholders and manage the backlog, translating them into scalable platform solutions with clear success criteria.
- Run discovery across AI Platform stakeholders to identify friction points that are limiting adoption.
- Prioritise features based on business value, user needs, technical feasibility and strategic goals.
- Stay current on AI industry trends, emerging technologies and competitive offerings.
- Ensure responsible AI practices, including transparency, fairness, privacy and regulatory compliance are factored into the platform.
To be successful in this role you should have the following skills:
- Act as a Product lead with experience building B2B Products, ideally in a financial setting using AI or ML, demonstrating excellent problem-solving as well as strong analytical, communication, and interpersonal skills.
- Hold a university degree in Computer Science or a related discipline.
- Bring strong experience in ML/AI or related field.
- Strong experience as a Product Leader for Products and/or Platforms.
- Experienced in leveraging coding assistants, OpenClaw, Claude.
- Fluent in English communication and able to work with overseas team to discuss technical topics.
- Product design thoughts with hands on experience transform business demand into AI product
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Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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