Financial Conduct Authority
Senior Associate – Market Research Manager
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Job Title: Senior Associate – Market Research Manager
Division: Supervision, Policy and Competition
Directorate: Cross Cutting Policy & Strategy
Department: Cross-Cutting Response, Research & Contracts
Salary
- National (Edinburgh and Leeds): £53,800 to £67,199 per annum
- London: £59,200 to £73,799 per annum
This role is graded as: Senior Associate – Regulatory
Recruitment Contacts
- Internal: Louis Van den Burg via Louis.vandenburg@fca.org.uk
- External: Tahir Kahn via Tahir.Khan1@fca.org.uk
Application Instructions
- Applications must be submitted through our online portal.
- A CV and a supporting statement no longer than 500 words are required. The supporting statement is mandatory. Applications without a covering letter may not be accepted.
- You can apply for both the Senior Associate – Market Research Manager and the Research Specialist (JR0022287) roles through one application. Please indicate in your supporting statement if you are interested in, and why you are suitable for, both roles.
About The FCA and The Team
The FCA regulates the conduct of approximately 35,500 firms in the UK to ensure our financial markets are honest, fair, and competitive. The FCA’s Market Research team provides vital consumer insights that support regulatory decisions. They deliver the Financial Lives survey (FLS) – a key, nationally representative study tracking UK consumers’ attitudes, behaviors, and financial experiences.
The team also conducts bespoke surveys and qualitative research for other areas of the FCA, collaborates with third-party data providers, and ensures consumer insights are embedded across the organization. Their work informs policy, identifies emerging issues, and measures regulatory impact – helping to keep the consumer voice central to financial oversight. The team also manages a smaller amount of firm research, including research about the perceptions firms and other stakeholders have of the FCA and how firms experience regulation.
Role Responsibilities
The role will be around 50% on FLS, and around 50% on bespoke research, focused on research management. You will work closely with the team leads (Lead Associates) for FLS and for Bespoke research.
Key Responsibilities Include:
- Ensuring FLS is delivered to time and budget through excellent timetabling, coordinating dependencies across workstreams and suppliers, resource allocation, progress monitoring, supplier management, and stakeholder engagement.
- Managing the FLS budget spreadsheet, liaising with suppliers monthly to agree invoice amounts, and producing a monthly summary for Finance.
- Providing project management support for the procurement and delivery of bespoke market research projects.
- Supporting stakeholder engagement and communications planning to maximize the value of all the Market Research Team’s outputs.
- Contributing to wider team management, including recruitment coordination, managing the agendas for team meetings and heredays, updating FCA systems about the data we hold and any risks we own, and continuous improvement of Market Research Team processes and record-keeping.
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Skills Required
Minimum
- Prior experience managing market research projects within a market research agency, regulator, or government department, including devising and overseeing workstreams and detailed timelines as well as overseeing suppliers.
- Strong organizational skills, with the ability to work autonomously and deliver on your own initiative, to manage competing priorities, to work collaboratively to achieve wider team goals, and to keep delivery on track.
- High attention to detail, with the ability to implement and maintain processes that ensure the quality and rigor of the team’s work.
Essential
- Good knowledge of a broad range of quantitative and qualitative research methodologies, with experience in survey design, questionnaire development, and analysis and reporting.
- Ability to manage complex timelines and capacity plans (e.g., using Gantt charts and Excel), adapting delivery to changing priorities, resource constraints, and competing demands.
- Excellent team-working skills to support the team and help them to manage their own resources and priorities.
- Strong stakeholder management skills, with the confidence to engage senior colleagues, subject matter experts, operational teams, and suppliers.
- Experience of managing research budgets, with a high level of ability in Excel for this.
- Excellent written and verbal communication skills.
Benefits
- 25 days annual leave plus bank holidays
- Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
- Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
- 35 hours of paid volunteering annually
- Hybrid model where employees currently work a minimum of 50% in the office each month
- A flexible benefits scheme designed around your lifestyle
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For a full list of our benefits, and our recruitment process as a whole, visit our benefits page.
Our Values and Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organization – one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help – reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.
Useful Information and Timeline
- Advert Closing Date: Tuesday 8th September 2026 at 23:59
- CV Review/Shortlist: Wednesday 9th – Friday 11th September 2026
- Shortlisted Candidates to be informed: Friday 11th September 2026
- First Round Interviews, over Teams: Monday 21st September – Thursday 1st October 2026
- Second Round shortlist: Thursday 1st October 2026
- Shortlisted Candidates to be informed: Friday 2nd October 2026
- Second Round Interviews, in person ideally, and including a case study task: Thursday 15th October and Friday 16th October 2026
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
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