Your Key Responsibilities

• Lead complex policy work on scope issues, including geographic scope, marketplaces, and gaming.
• Act as a subject matter expert on the Fees regime for internal and external queries.
• Lead the fees policy reviews, including evidence review, consultation development, and policy recommendations.
• Lead or support key stages of scope assessment work, project management of implementation, and project governance.
• Proactively identify risks, dependencies, and delivery issues, and provide clear updates to relevant governance groups.
• Lead engagement with providers and cross-functional teams, and coordinate cross-functional policy discussions, including at a senior level where required.
• Lead communications to providers on Fees-related policy and implementation issues.
• Help supervise, coach, and mentor junior colleagues, including supporting Associate-led work.
• Contribute to a collaborative, high-performing team culture.

The skills, knowledge, and experience you’ll need for success

• Brings experience from a regulatory, policy, compliance, or similarly evidence-based environment, and can confidently navigate complex issues, balancing policy intent, legal considerations, and operational delivery.
• Written drafting and presentational skills, focusing on producing clear, concise, and understandable documents for internal use or external publication.
• Executing Plans: Strong project management skills, with the ability to plan, prioritize, and deliver work effectively to agreed deadlines.
• Forming Relationships: Build and nurture positive relationships with people inside and outside the organisation.
• Building Solutions: Identify and solve complex issues, using evidence-based methods to gather insights and develop well-founded solutions.
• Articulating Ideas: Express your ideas, thoughts, and information clearly and concisely, ensuring everyone understands messages.
• Empowering Development: Support others in growing their skills and strengths. Empower them with guidance and let their potential shine.

Candidates who wish to receive a copy of the Job Description in Welsh are invited to contact resourcing@ofcom.org.uk.

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity, and experience.

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non-apparent disabilities. We value socio-economic diversity, life experience, and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re-entering work after time away, your voice and perspective matter here.

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part-time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits, and Wellbeing on our careers page.

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format, or an alternative way to apply, contact us at resourcing@ofcom.org.uk or 0330 912 1378.

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here.

Whoever you are, whatever your story, you belong at Ofcom.