WNS Global Services
Senior Associate - Operations ( Vehicle Damage Accessor)
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Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Senior Associate - Operations - Responsibilities
- Produce accurate and compliant vehicle damage repair assessments and estimates across all vehicle makes and types using manufacturers' and Thatcham research-approved repair methods
- Manage, process and authorise vehicle damage assessments in a timely manner, demonstrating full compliance with industry damage assessment systems (Audatex) and best practice standards
- Accurately assess and value vehicles beyond economical repair to industry and AQP standards, utilising industry guides and tools
- Negotiate and resolve disputes with customers and vehicle damage repairers
- Serve as a technical point of contact for clients, claims teams and repair management teams, providing support on vehicle repair and total loss engineering referrals
- Provide technical analytics services including audits, third-party cost reviews, fraud and compliance assessments
- Demonstrate knowledge of FSA, ABI and FOS regulations and standards for motor claims processing
- Resolve technical motor engineering problems and support team members through training and guidance
- Communicate effectively at all levels and develop strong stakeholder relationships with internal teams and external partners
- Monitor quality assurance standards and compliance requirements, implementing corrective actions where necessary
- Meet engineering task processing requirements to achieve business KPIs and targets
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Qualifications
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Senior Associate - Operations - Qualifications
Essential Requirements:
- Minimum 3 years' experience in motor engineering, damage assessment, or claims handling
- Professional qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification)
- Motor repair industry qualification (IMI, ATA, NVQ, or City and Guilds)
- Proficient knowledge of vehicle accident repair industry standards and best practices
- Demonstrable experience with Audatex or similar damage assessment systems
- Strong negotiation and problem-solving skills with proven dispute resolution experience
- Effective communication skills with the ability to engage at all organisational levels
- Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations
Additional Information
Desirable Qualifications:
- Experience in quality assurance, compliance monitoring, audit functions, technical analytics, or fraud assessment
- Proven experience in team leadership, mentoring, or training delivery
- Familiarity with industry valuation guides and total loss engineering principles
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