Role Summary

Clinical Supply Operations (CSO) is part of Clinical Development and Operations (CD&O) Global Clinical Supply (GCS) Group. Our purpose is to provide packaging, labeling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient. We provide quality clinical supplies in a compliant, timely, innovative, and cost-effective manner. We continuously strive to improve our systems, processes, and capabilities in collaboration with our Pfizer and external partners in support of developing breakthroughs to change patients’ lives.

The Planning & Production Solution Senior Associate is responsible for providing system and label support (e.g., EMD365, CSDS/Aeris, Clementine, Prisym360, etc.) in the execution of packaging, labeling, and distribution (P/L/D) operations to ensure effective execution and timely delivery of clinical supplies to support clinical studies and patients.

An essential component of the role is to utilize knowledge of the Supply Chain process and enterprise supply chain systems knowledge and skills to implement operational strategies that enable effective and efficient execution of P/L/D operations. The Planning & Production Solution Senior Associate is the subject matter expert for CSO operations within the enterprise supply chain systems and accountable for improvement and execution of CSO operations activities involved in those systems.

This position works closely with Operational Strategy Leads (OSLs), Planning Leads, and other key functional roles in CSO and GCS to utilize technology and industry trend information to proactively contribute to improving the effectiveness of CSO supply chain labels and systems.

The position requires a quality and customer-focused individual with a continuous improvement mindset and technical/operational acumen to work with all business partners to take effective actions to ensure inspection readiness and obtain and retain knowledge of new capabilities across our vendor network to ensure sustained and continuous enhancement of system knowledge and skills.

Role Responsibilities

• Responsible for working with others to execute P/L/D transactional tasks in CSO supply chain systems and enable timely delivery of clinical supplies to support clinical studies and patients.
• Apply systems technical expertise to execute P/L/D tasks across the spectrum of CSO enterprise systems to ensure high-quality clinical supplies (e.g., EMD365, CSDS/Aeris, Clementine, Prisym360, and others).
• Accountable for the timely completion of system-related tasks for the assigned P/L/D jobs.
• Support and participate in CSO operational compliance and inspection readiness as needed.
• Provides support to moderately complex P/L/D projects to ensure successful project deliverables.
• Supports the implementation of new global standards and technologies which support the identity of our clinical trial supplies throughout CSO supply chain enterprise systems.
• Make decisions to resolve moderately complex system problems with short-term impact within the work team.
• Support the execution of P/L/D workload to ensure quality and compliance utilizing project management skills to plan, execute, and assess risks to complete the job.
• Contribute to and champion ideas aligned with the Pfizer Purpose Blueprint and AI initiatives, leveraging AI tools and technologies such as Copilot, Gemini, and others to enhance operational efficiency, decision-making, and business outcomes.
• Make decisions that require developing innovative options to minimize/manage complexity.
• Evaluate current processes on an ongoing basis and make recommendations/implement for continuous improvement in the P/L/D enterprise systems and associated operating model.