Cognizant
Senior Audio Visual Engineer
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Senior Audio Visual Engineer
We are seeking an experienced and detail-oriented Senior Audio Visual Engineer to support and maintain AV operations across our enterprise environment. This role is responsible for the day-to-day operation, troubleshooting, and continuous improvement of AV systems, as well as the creation and ownership of SOPs, knowledge base articles, and technical documentation. The ideal candidate brings hands-on engineering expertise, a process-driven mindset, and the ability to work cross-functionally to deliver reliable, high-quality AV experiences.
Key Responsibilities:
- Install, configure, operate, and maintain AV systems across Zoom Rooms, executive conference rooms, Innovation Centers, and Training Rooms.
- Troubleshoot complex AV issues, perform root-cause analysis, and drive timely resolution.
- Create, maintain, and improve SOPs, knowledge base articles, and technical documentation to support consistent local and regional operations.
- Develop and enforce processes for software, firmware, and hardware updates to minimize operational and security vulnerabilities.
- Maintain AV asset inventory and support lifecycle planning and refresh strategies.
- Partner with IT, Workplace, Facilities, and business stakeholders to deliver a seamless end-user experience.
- Support small to mid-size AV projects and global rollouts, including room deployments and technology pilots.
- Provide technical feedback to AV leadership on standards, designs, and operational improvements.
- Develop and deliver training materials for AV team members, end users, and space facilitators.
- Collaborate with platform and automation teams to support proactive monitoring and system management.
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Qualifications:
- Proven hands-on experience with enterprise AV systems and collaboration platforms.
- Strong knowledge of Zoom Rooms, training environments, and executive or innovation spaces.
- Demonstrated ability to author clear, accurate technical documentation and SOPs.
- Excellent troubleshooting skills with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills with the ability to work effectively across cross-functional.
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