NELFT NHS Foundation Trust
Senior Barista
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Job Overview
The post holder is responsible for the daily operations and performance of two cafes at Sunflowers Court & Trust Headquarters. This role involves leading and motivating the baristas, ensuring a high standard of customer service and product quality, ensuring compliance with health and safety and food regulations, and supporting personal growth of the team.
Main Duties of the Job
- Responsible for the day-to-day operational management of the two cafés on the Goodmayes site, ensuring continuity of service and resolving routine operational issues.
- Line manage café staff, undertaking regular supervision, sickness absence management, return-to-work discussions, appraisal processes and attendance monitoring in accordance with Trust policies.
- Lead staff induction, competency assessments and ongoing training, supporting the development of café staff, volunteers and service users participating in café activities.
- Support recruitment activities, including shortlisting, interviewing and selection of café staff as required.
- Ensure high standards of customer service are consistently delivered and respond appropriately to customer feedback, concerns and complaints, escalating complex issues where necessary.
- Maintain high standards of food safety, hygiene, cleanliness and infection prevention in accordance with Trust policies, legislative requirements and best practice guidance.
- Undertake regular audits and inspections relating to food hygiene, health and safety, infection prevention, environmental standards and operational compliance, implementing corrective actions where required.
Working for Us
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.
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The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They Are
- We are kind.
- We are respectful.
- We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Starting with NELFT (delete for internal only)
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes Hospital.
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Probationary Period
This post will be subject to a probationary period.
Select One
High Cost Area Supplement Outer London (B&D, Redbridge, Havering and Waltham Forest, CEME)
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 p.a. pro rata for part time).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Use of AI
We value applications that genuinely reflect each candidate’s own skills, experience and motivations. We therefore strongly discourage the use of AI-generated content in applications.
Applications should be written in your own words and accurately represent your knowledge, skills and experience.
We reserve the right to reject an application where we reasonably believe AI has been used to generate or materially contribute to its content.
Please See The Attached Job Description And Person Specification
for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.
Name: Sarah Lynn
Job title: Project Manager
Contact Number: 0300 555 1201 Ext: 67952
Email: sarah.lynn3@nhs.net
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