Worldwide Flight Services (WFS)
Senior Bid Manager
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Who we are
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines, institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
The Role
The Senior Bid Manager will establish and build a new deal and bid management capability for SATS, acting as the central orchestrator for complex RFPs and tenders across EMEA and North America, with support to APAC as required. Based in the UK, the role will work closely with Sales, Pricing, Legal, Service Delivery and other teams across the business to coordinate the end-to-end bid process and ensure we develop high-quality, commercially sound and deliverable proposals.
This is an exciting opportunity to shape a new capability and play a key role in how SATS approaches and delivers its deals globally. The Senior Bid Manager will bring structure and organisation to a developing function, establishing effective processes, tools and ways of working while remaining adaptable as the business evolves. This is a highly hands-on role requiring a proactive self-starter who can work autonomously while also thinking strategically, with an AI-first mindset to identify smarter and more efficient ways of working and continuously improve the deal and bid process.
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Key Responsibilities
RFP orchestration & qualification:
- Own the RFP intake register and the qualification gate: scope, win-odds and capacity assessment; resource allocation proposal to GAD / Head, Global Key Accounts
- Build and run the end-to-end bid plan: cadences, stage gates, task delegation and deadline enforcement across all workstreams
- Organise the mandatory RFP strategy kick-off; prepare gate packs — GAD / HGKA decides at every gate
SGHA, SLA & contract alignment:
- Build and maintain the global SGHA clause library and deviation register
- Issue the global SGHA baseline per RFP; consolidate regional mark-ups (EMEA capability, Americas contract team, APAC Commercial) into one position for GAD negotiation
- Coordinate SLAs with Service Delivery — secure the internal 'can we deliver this' sign-off before commitments go to the customer; run SGHA and SLA as one negotiation track
- Co-ordination with Group Legal on SATS standard terms.
- Route material SGHA / SLA deviations to the Pricing Manager for pro-forma impact; track contract signatures through to completion
Proposal excellence:
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- Solution narrative and executive summaries tailored per evaluator audience; run the internal bid review (quality gate)
- Build the boilerplate template library; evaluate and deploy AI / RFP tooling (e.g., Loopio) to lift quality and velocity
- Own portal submission — zero-error, deadline-critical, in the customer's timezone
Continuous improvement:
- Facilitate structured win / loss debriefs after every RFP
- Between RFPs, when not engaged on live bids: build and maintain the bid process library, boilerplate templates and SGHA clause library
Job Requirements
Relevant Skills and Experience
- 12+ years relevant Pre-Sales experience with an AI first mindset.
- Aviation / ground & cargo handling experience essential; SGHA working knowledge a strong differentiator
- Project management of complex, multi-workstream bids under hard external deadlines
- Stakeholder management and influence without authority — across regions, functions and seniority
- Contract management acumen; sound commercial judgment; thrives in ambiguity
- Hands-on with bid and AI tooling (Loopio or similar); takes initiative, rolls sleeves up
- Executive presence; excellent written narrative and presentation craft
Travel Requirements
- 10 – 15% global travel expected
Core Values
We have 5 core People Values at SATS.
- Safety: Safety – its ingrained in our DNA
- Customer Focus: Every smile is a win for us
- Respect: We strive to listen, understand and respect.
- Excellence: Excellence isn’t just a goal, it’s the SATS way.
- Teamwork: We don’t just collaborate. We amplify each other’s strengths.
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