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Job Title: Senior BigFix SME
Job Type: Contract · Inside IR35
Location: London — Hybrid (3 days a week)
Duration: 6 months
The Role
We require a highly experienced Senior BigFix Subject Matter Expert (SME) to provide end-user-facing support for BigFix agent deployment and troubleshooting activities.
The resource will attend scheduled remote support sessions directly with end users and application owners to facilitate BigFix agent installation, validation, and troubleshooting. While customer BigFix engineering resources may be available for escalation where required, the successful candidate is expected to operate independently, provide technical leadership during support sessions, and diagnose complex deployment issues without reliance on senior customer engineering personnel.
The role is advisory and troubleshooting focused, requiring extensive hands-on experience with BigFix architecture, client deployment, inventory scanning, relay infrastructure, and legacy operating system support.
Your Responsibilities
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End User Deployment Support
- Attend scheduled remote support sessions directly with end users.
- Guide users through installation, validation, and troubleshooting activities.
- Diagnose and resolve deployment issues in real time.
- Validate successful agent registration and inventory scan operation.
Technical Troubleshooting
- Investigate installation failures, inventory scan issues, registration failures, and relay communication problems.
- Analyse logs and system configuration information provided during support sessions.
- Provide clear remediation guidance to end users and support teams.
Your Profile
Essential skills/knowledge/experience: BigFix Architecture & Inventory
- Advanced understanding of BigFix Architecture, including Clients, Relays, Servers, Web Reports, and Inventory components.
- Expert knowledge of BigFix Inventory with specific focus on:
- Hardware Scanning
- Software Scanning
- Capacity Scanning
- Endpoint-level troubleshooting and validation
- Ability to identify and troubleshoot inventory reporting discrepancies from endpoint through to inventory reporting platforms.
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BigFix Client Deployment & Troubleshooting
- Ability to guide end users through installation and troubleshooting activities remotely.
Scripting & Deployment Technologies
- Advanced knowledge of PowerShell and Shell scripting used for agent deployment and remediation activities.
- Ability to review deployment scripts, identify issues, and recommend corrective actions.
Relay Architecture & Communications
- Advanced understanding of BigFix Relay Architecture, relay selection processes, and failover mechanisms.
- Ability to diagnose relay communication issues, content distribution problems, and network-related deployment failures.
Desirable skills/knowledge/experience
Escalation & Knowledge Transfer
- Identify issues requiring escalation to customer engineering teams.
- Provide detailed findings and recommendations to customers BigFix resources.
- Share best practices and guidance to improve future deployments.
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