Nada Ghazal Fine Jewelry
Senior Boutique & Client Experience Advisor
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Senior Boutique & Client Experience Advisor
London | Full-time
Reports to: London Boutique & Operations Manager
Arabic speaking preferred
The Role
Nada Ghazal Fine Jewelry is an independent fine jewelry house founded in Beirut, with its London home in Belgravia.
We are looking for a Senior Boutique & Client Experience Advisor to play a key role in delivering an exceptional client experience while driving boutique sales and developing long-term client relationships.
This is a senior, hands-on client-facing position for someone with strong luxury sales experience, excellent clienteling skills, and a genuine understanding of high-touch, relationship-led selling.
Client Experience & Sales
- Deliver an exceptional, highly personalised experience to every client.
- Lead private appointments and confidently guide clients through the collections and bespoke offering.
- Drive personal sales performance and contribute to boutique targets.
- Develop long-term relationships with existing, prospective, UHNW, and VIP clients.
- Identify opportunities for cross-selling, repeat purchases, and client development.
- Build and maintain a strong personal client pipeline.
- Follow up thoughtfully and consistently after appointments, purchases, and client interactions.
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Clienteling & CRM
- Develop and maintain strong client relationships through proactive clienteling.
- Engage clients around new collections, relevant pieces, special occasions, and appointments.
- Keep client profiles and interactions accurately updated.
- Share relevant client insights and opportunities with the Boutique & Operations Manager and Marketing team.
- Support client re-engagement and outreach initiatives.
Appointments & Events
- Prepare thoroughly for private, bespoke, and VIP appointments.
- Support private previews, launches, dinners, trunk shows, and other client events.
- Host clients and guests with warmth, discretion, and professionalism.
- Follow up with clients before and after events to develop relationships and sales opportunities.
Boutique
- Maintain the highest standards of boutique presentation, product handling, and client service.
- Support the Boutique & Operations Manager with daily boutique responsibilities and floor coverage.
- Follow all security, stock handling, and operational procedures.
- Support stock movements, client collections, and deliveries when required.
- Represent the house and its values at all times.
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The Person
We are looking for someone who is:
- Experienced in luxury sales, with a proven track record in a high-end client-facing environment.
- Minimum 5 years’ experience in luxury sales, ideally within fine jewelry, luxury fashion, or another high-value luxury category.
- A strong relationship builder with excellent clienteling skills.
- Naturally warm, polished, and confident with discerning and UHNW clients.
- Commercially minded, ambitious, and motivated by achieving results.
- Highly organized with excellent attention to detail.
- Comfortable working independently within a small, entrepreneurial team.
- Passionate about jewelry, design, and exceptional client experience.
Fine jewelry experience is highly desirable. Arabic is highly desirable.
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