Lorien
Senior Bureau Analyst
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Senior Bureau Analyst
Location: Remote (UK)
Salary: Competitive + Benefits
The Opportunity
I am currently supporting a leading organisation within the energy data and bill validation sector for an experienced Senior Bureau Analyst.
This is a senior, hands-on role combining complex energy bill validation with customer onboarding and implementation. You'll help clients gain greater control of their energy data, ensure billing accuracy, identify cost recovery opportunities, and support the successful setup of new customer portfolios on a specialist energy management platform.
Key Responsibilities
Bureau & Bill Validation
- Validate electricity and gas invoices across a varied client portfolio.
- Investigate billing discrepancies, contract queries and complex charging structures.
- Act as an escalation point for challenging validation issues.
- Liaise with suppliers to resolve disputes and recover incorrect charges.
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Customer Onboarding & Implementation
- Manage new customer implementations from contract award through to go-live.
- Lead discovery sessions, gather requirements and coordinate customer data collection.
- Configure portfolios, validation rules and reporting requirements.
- Deliver customer training and ensure a seamless transition into BAU service.
Reporting & Improvement
- Produce reports highlighting billing errors, savings opportunities and recoveries.
- Track onboarding progress and maintain accurate client records.
- Identify process improvements that enhance efficiency and customer experience.
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Experience
- Previous experience within an energy bureau, bill validation or utilities environment.
- Strong understanding of energy billing, tariffs and supplier contracts.
- Experience managing customer onboarding, implementations or service transitions.
- Excellent analytical and reporting skills with strong Excel capability.
- Strong communication skills and the ability to manage multiple priorities.
- A proactive, customer-focused approach and confidence working independently.
If you have energy bureau experience and are looking for a role that combines bill validation expertise with project ownership and customer implementation, I'd love to hear from you.
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