Key Responsibilities

• Conduct business analysis activities in collaboration with the key stakeholders, drawing out the level of detail required and timing of analysis work within the context of the overall change.
• Define plans and processes to identify, track, prioritise and manage requirements and designs.
• Identify the benefits of potential solutions, including costs or business improvements.
• Engage with stakeholders and wider teams to gather feedback and opinions, gain stakeholder commitment, and encourage participation, helping others to make the best decisions to deliver the required outcomes.
• Follow set standards to efficiently store/access information and to track decisions and actions.
• Assess performance measures to identify relevant trends, highlight risks, and ensure appropriate metrics are being used to identify and continuously improve, adapting to changing situations and circumstance as they are presented.
• Regularly monitor the impact of changes using historical data to evaluate the potential impact of proposed changes.
• Drive elicitation activity, selecting the appropriate techniques to scope, and prepare supporting materials for stakeholders in advance of key meetings.
• Communicate the appropriate level of detail to determine objectives and confirm the stakeholders have shared understanding, validating key information (e.g., scope and requirements) with stakeholders, confirming accuracy, consistency and where required reaching an amicable outcome. Encourage participation from all participants.
• Manage stakeholder expectations to ensure a common understanding and collaboratively work towards the common goal, ensuring requirements and designs align with one another.
• Maintain requirements, including attributes, throughout the change lifecycle so that they remain correct and current.
• Gain stakeholder commitment, guiding them through the process of prioritisation to evaluate requirements/designs based on the business value.
• Define business needs and when required perform gap analysis to understand missing or improved capabilities required for the change.
• Recommend an effective course of action based on business need, opportunities, risk, compliance, and ability, to achieve the desired outcome.
• Leverage templates to effectively analyse, synthesize, and refine elicitation results into requirements.
• Utilise quality checklists to ensure requirements and design specifications meet quality standards and are usable for the purpose they serve.
• Align technical and business requirements to ensure that they are complete, cohesive and tells the audience the full story.
• Document, track and communicate performance measures and the data collected to evaluate solution effectiveness including determine internal and external factors that restrict full realization of the solution's value.
• Capture and document the difference between potential value and actual value or proposed approaches or solutions.

Skills And Competencies

• Business analysis planning and monitoring techniques, elicitation and collaboration techniques, requirements life cycle techniques, strategy analysis techniques, requirements analysis and design techniques and solution evaluation techniques.
• Competence in above skills in a professional services business, whereby the ‘products' of the company are the people providing its services
• Strong verbal, non-verbal and written communication skills.
• Strong interaction skills to facilitate stakeholder communication, provide leadership, encouraging comprehension of solution value, and promote stakeholder support of the proposed changes. Including teamwork, influencing, teaching, and negotiation and conflict resolution skills.
• Strong analytical thinking to rapidly assimilate various types of information and identify which are relevant and quickly choose the most effective method to analyse information as each is encountered.
• Strong problem-solving skills and creative thinking skills to find new or different associations between existing ideas to help encourage innovation and propose alternatives.
• Conceptual thinking skills to connect seemingly abstract information into a larger picture.
• Ability to understand the organisation's nuances and how to get things done based on how people, processes, and technology interact from a holistic point of view.
• Ability to use active listening and discovery skills to understand the ‘real' issues/needs and build rapport.
• Demonstratable behavioural characteristics to gain the trust and respect of stakeholders, such as good work ethics, personal accountability, trustworthiness, adaptability, and good organizational and time management skills.
• Ability to quickly absorb new information and adapt existing knowledge to rapidly changing environments.
• Ability to assist decision making by suggesting the most desirable option of a set of alternatives.
• Ability to communicate complex technical information in a condensed manner into understandable visual representations at the right level to engage stakeholders from breadth of backgrounds.

Requirements

Education:

• Bachelor's degree in a relevant field such as business, finance, economics, information technology

Experience

• 5+ years of experience in a BA role, preferably in a PMO environment
• 3+ years of experience in a professional services environment, preferably legal industry or Big 4 consultancy
• Experience with agile development methodologies and agile planning tools such as Jira and Miro.