Hays
Senior Business Analyst
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Senior Business Analyst
The V&A is the world's leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We aim to make the V&A matter to more people by creating a world-class visitor and learning experience, deepening the relevance of our collections, expanding our international reach, operating efficiently, showcasing the best of digital design and diversifying our funding.
The V&A is making a significant investment in its technology estate, modernising our commercial technology landscape to create a more connected, scalable and data-driven organisation.
Role Overview
As Senior Business Analyst, you will play a central role in turning this ambition into practical outcomes by supporting the delivery of a significant Commercial Technology Enablement Programme. Working closely with the business, architecture, technology and delivery teams, you will translate strategic direction into clear requirements and lead analysis throughout the full project lifecycle.
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You will also help shape how business analysis is delivered across the programme, introducing consistent standards and ways of working that support successful transformation and the V&A's wider vision for a resilient, sustainable and inclusive family of museums.
Responsibilities
- Support the delivery of a significant Commercial Technology Enablement Programme.
- Translate strategic direction into clear requirements.
- Lead analysis throughout the full project lifecycle.
- Shape how business analysis is delivered across the programme.
- Introduce consistent standards and ways of working.
Experience
- Extensive experience (typically 5+ years) as a Senior Business Analyst delivering complex technology and business transformation.
- Experience translating strategic architecture and business capabilities into detailed requirements and deliverable solutions.
- Strong understanding of the full project lifecycle, from discovery and options analysis through to delivery, testing and transition into live service.
- Experience working across complex systems and products, ideally including integration, data mapping, retail, ticketing, finance or e-commerce.
- Excellent analytical, stakeholder management and workshop facilitation skills, with the confidence to influence at a senior level.
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Benefits
- Salary of £54,000 - £60,000 per annum, dependent on experience
- Complimentary tickets to V&A exhibitions for you, your friends or family
- 29 days of holiday plus public holidays each year
- Competitive defined contribution pension scheme offering up to 10% contribution from the V&A
- Life Assurance scheme of 4x your annual salary
- Family-friendly policies (for example, enhanced maternity and parental leave, paid carers leave)
The V&A offers a hybrid working arrangement, with three days per week on-site.
Contact
HAYS Technology have been retained by V&A to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.
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