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Senior Business Analyst
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Lead Business Analyst
London (Hybrid) Technology Department Reporting to the Head of Product Circa £80,000–£90,000 + bonus and benefits
Overview
Drive data-led change across a growing digital organisation. This is more than a traditional Business Analyst role. It's an opportunity to take a lead role in delivering complex, data-driven transformation initiatives while helping to shape and mature the Business Analysis capability.
Working across Product, Engineering, Data and Architecture, you'll combine hands-on analysis with the opportunity to influence how Business Analysis is delivered across the organisation. You'll help establish standards, tools and best practices, while remaining actively involved in discovery, requirements gathering, process improvement and solution delivery.
We're looking for someone who is equally comfortable facilitating discovery workshops, analysing business processes and data, mapping user journeys and producing high-quality user stories as they are working with technical teams to define scalable digital solutions.
This role will suit someone who enjoys solving business problems through data, technology and collaboration, while helping to continuously improve Business Analysis practices.
You'll divide your time between delivering strategic digital initiatives and supporting the evolution of the BA function.
Responsibilities
- Deliver data-driven digital change
- Work closely with Product, Engineering, Architecture, Data and business stakeholders to translate business needs into well-defined digital solutions.
- Lead discovery activities to understand business processes, user needs, operational challenges and data requirements.
- Facilitate workshops, process mapping sessions and collaborative design activities across multidisciplinary teams.
- Produce clear user stories, acceptance criteria, functional specifications and process documentation.
- Analyse business processes, system interactions and data flows to identify opportunities for improvement.
- Work alongside technical teams to understand integrations, APIs, data models and solution architecture.
- Support UX activities including user journey mapping, wireframing and digital experience design.
- Identify opportunities to improve operational efficiency, reporting and customer experience through better use of technology and data.
- Support testing, business readiness and successful adoption of new digital solutions.
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- Support and develop the BA capability
- Help define and maintain Business Analysis standards, templates and best practices.
- Contribute to scalable approaches for requirements gathering, backlog management and stakeholder collaboration.
- Coach and support Business Analysts, delivery teams and delivery partners to encourage consistent, high-quality analysis.
- Develop reusable templates, playbooks and frameworks that improve delivery across the organisation.
- Help embed Business Analysis within agile, product-led delivery teams and promote continuous improvement.
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About You
We're looking for someone with strong Business Analysis experience who can confidently bridge the gap between business stakeholders, data, product teams and technology.
You'll have:
- Significant Business Analysis experience within digital product, software or technology-led environments.
- Strong experience delivering complex, data-focused change initiatives.
- Experience analysing business processes, data flows, integrations and system interactions.
- Experience establishing or improving Business Analysis standards, frameworks or operating models.
- Strong user-centred design experience, including discovery, user research, journey mapping or service design.
- The confidence to challenge assumptions, ask the right questions and help teams solve business problems using data and technology.
- Strong technical credibility with Engineering, Architecture and Data teams, including an understanding of APIs, integrations, data models and modern digital platforms.
- Experience working in agile, product-led delivery environments.
- Excellent stakeholder management, communication and workshop facilitation skills.
- The ability to influence others, coach colleagues and continuously improve the quality of Business Analysis across multiple teams.
This is an excellent opportunity for a senior Business Analyst who enjoys being hands-on, working closely with data and technology, and helping deliver meaningful digital transformation while shaping how Business Analysis evolves within the organisation.
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