Webologix Ltd/ INC
Senior Business Analyst
London
Posted about 12 hours ago
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Role Overview
Key Responsibilities
Customer Journey Mapping & Experience Design
- Support end-to-end mapping of customer journeys across Trade Finance products and applications:
- Documentary Trade (LCs, Guarantees, Collections)
- Open Account (SCF, Receivables Finance)
- Identify pain points, inefficiencies, and opportunities for digital/API enablement
- Define “as-is” and “to-be” journeys aligned to client needs and business strategy
- Embed client journeys into product design, API scope, and delivery roadmap
- Collaborate with business, coverage, and client teams to validate journeys
- Work closely with Trade Lab and Engineering teams to define and shape Trade API strategy and use cases.
- Work with product teams to prioritise API-led capabilities (e.g., LC APIs, SCF, Receivables)
- Translate business requirements into architectural and design artefacts
- Support RFPs, vendor onboarding, and solution evaluation
- Ensure alignment to governance forums (Design Authority, Architecture Review Boards)
- Create and maintain documentation, solution blueprints, and standards
- Identify and manage dependencies, risks, and integration constraints
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Key Skills & Experience
- Strong domain experience in Trade Finance (preferable)
- Solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping / service design
- Ability to translate client needs into product and technical solutions
- Strong stakeholder engagement and communication skills
- Familiarity with cloud, data, and modern architecture patterns
- Experience working in Agile / hybrid delivery models
- Understanding of governance frameworks and design review processes
- Ability to manage complex, multi-system dependencies
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Desirable
- Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)
- Worked in similar Customer Journey Mapping / Transformation roles.
- Knowledge of Trade digitisation initiatives (if applicable)
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Skills
Trade Finance
Customer Journey Mapping
Service Design
API Strategy
Business Analysis
Stakeholder Engagement
Agile Methodology
Cloud Architecture
Data Architecture
Solution Blueprinting
Requirement Translation
Governance Frameworks
Location