PRIMUS Global Solutions (PRIMUS UK & Europe)
Senior Business Analyst
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Ecommerce Business Analyst
We are seeking an experienced Ecommerce Business Analyst with strong core BA skills and hands-on experience with Salesforce Commerce Cloud (SFCC / Demandware). The ideal candidate will act as a bridge between business stakeholders, product owners, and technical teams to deliver high-quality ecommerce solutions across web and mobile platforms.
Key Responsibilities
Business Analysis & Agile Delivery
- Lead end-to-end requirement gathering through workshops, stakeholder interviews, and document analysis
- Refine and analyze requirements to ensure clarity, feasibility, and alignment with business goals
- Collaborate closely with the Product Owner to understand requirements from a business and customer perspective
- Convert business requirements into clear, well-defined user stories with acceptance criteria
- Conduct backlog grooming / refinement sessions with Product Owner and Development teams
- Act as the primary point of clarification for development and QA teams throughout the sprint lifecycle
- Support sprint execution by answering functional queries and resolving requirement-related ambiguities
- Demonstrate sprint deliverables to Product Owner and stakeholders during sprint reviews
- Obtain formal acceptance and closure of completed user stories
- Ensure traceability between business requirements, user stories, and delivered functionality
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Ecommerce Domain Expertise
- Apply strong ecommerce domain knowledge to solution design and requirement definition
- Demonstrate understanding of core ecommerce concepts such as:
- Product catalogs, categories, pricing, promotions
- Cart, checkout, payment, shipping, taxation
- Order management, returns, and customer accounts
- Understand website and mobile commerce platforms, including:
- Responsive design and viewports
- Browser behavior, cookies, sessions, and caching
- Differences between desktop, mobile web, and mobile app experiences
- Work with data layers to support analytics, tracking, and personalization use cases
- Possess a foundational understanding of web accessibility standards (WCAG) and their impact on ecommerce UX
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Salesforce Commerce Cloud (SFCC / Demandware)
- Strong understanding of Salesforce Commerce Cloud architecture and concepts
- Hands-on experience with SFCC Business Manager, including:
- Catalogs and products
- Price books and promotions
- Content assets and pages
- Customer and order management
- Site preferences and configuration
- Collaborate with technical teams on storefront features and backend configurations
- Understand and support third-party integrations with SFCC, such as:
- Payment gateways
- Tax and shipping providers
- Analytics, personalization, and marketing tools
- ERP, OMS, and CRM integrations
- Assist in impact analysis and requirement definition for SFCC upgrades, enhancements, and releases
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