Department for Work and Pensions (DWP)
Senior Business Analyst
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This role is based in Manchester.
Please find further information on the Corporate hub locations here.
Job Summary
Technology Services provides technical infrastructure, and underlying technologies used directly by DWP colleagues and citizens every day. This foundation infrastructure also underpins all other Digital Services across DWP Digital. It does this through several discrete technical and infrastructure product areas each having full accountability all aspects of their product area.
This role sits within DWP’s Digital Workspaces area. We provide the core technology that powers the Department’s Digital Workplace, supporting citizen-facing services and colleagues across government. You will join a multi-disciplinary team delivering specific solutions such as Digital Signage, Workplace and Job Centre innovation, and assistive technology solutions, although you may work across a number of infrastructure services such as Desktop or Identity, working with stakeholders to create reliable and innovative services that make a real difference.
Job Description
As a Senior BA working within the Technology Services directorate of DWP Digital, you will:
- Work on large, complex, infrastructure based projects. Enabling the delivery of digital solutions to achieve strategic business outcomes.
- Be part of a multi-disciplinary team dedicated to the delivery of products, services, and solutions to colleagues, citizens, and other Government Departments.
- Lead workshops, interviews and focus groups to effectively understand business problems and user need, across the entirety of the DWP estate.
- Collaborate with and communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned to our established Digital roadmaps, security standards, red lines, and strategy.
- Drive the business processes and activities that impact and that are impacted by the product, in alignment with the wider strategy of the department.
- Lead BA activities and initiatives and will champion continual learning & development within the BA community.
- Be a leading member of the BA community, taking on leadership and line management responsibilities, where required.
- Use your experience of delivery methodologies, translating business and user needs into deliverables working collaboratively to define and achieve value outcomes.
Person specification
See selection process for further details.
If you would like to learn more about the role, please contact aisha.gultasab@dwp.gov.uk
Technical skills
We'll assess you against these technical skills during the selection process:
Digital and Data Systems Analysis
Alongside your salary of £57,946, Department for Work and Pensions contributes £16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
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Hybrid Working
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Salary Information
Pay for this role is from £57,946 to £68,205.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.
Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.
Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.
Stage 1: Application
Your Application Will Consist Of Four Parts
- A Personal Details application form.
- Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.
- Personal statement - up to 500 words. This statement should be used to provide examples of how you meet the essential criteria below:
- Demonstrable experience leading the elicitation, analysis and validation of complex or large-scale business needs, with a focus on physical and access security.
- Experience of identifying end user needs across functional areas, from an infrastructure or end user computing perspective, and translating those into technology and business solutions.
- Extensive Stakeholder Management experience.
- Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Digital and Data Systems Analysis. This statement should be used to provide example(s) of how you meet the criterion below:
- Extensive experience operating as a senior BA in an end user computing and/or Infrastructure environment
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Ensure that all examples provided in your statements are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statements, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.
The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge.
An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift.
If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important Information
You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at the sift stage, you’ll be invited to a Face to Face interview at :
2 St Peter's Square, Manchester, M23AA
During the interview, you’ll be assessed against the experience criteria listed under both the essential criteria and technical skill.
Interviews will take place from mid September 2026. Sift and Interview dates to be confirmed.
Further Information
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
All successful candidates and those placed on reserve will be posted in merit list order by location.
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Further Information
At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
Find out more about working for DWP on the DWP Careers Hub.
Reserve List
A reserve list may be held for a period of 6 months from which further appointments can be made.
If you are placed on a reserve list but we cannot immediately offer you a post, please note:
- If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will
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