Scrumconnect Limited
Senior Business Analyst - AI
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Overview
We are seeking an experienced Senior Business Analyst to bridge departmental business needs and technical delivery for a Generative AI platform for a UK government department. This role involves eliciting and translating complex requirements — spanning legacy systems, multi-cloud integration, and Responsible AI constraints — into clear, actionable specifications that engineering, product, and policy teams can build against.
Key Responsibilities
Requirements Elicitation & Analysis
- Work with departmental stakeholders and subject matter experts to elicit, analyse, and document business requirements for RAG pipelines, agentic workflows, and their integration with legacy and multi-cloud systems.
Process Mapping & Gap Analysis
- Map current ("as-is") business processes and design future ("to-be") processes that reflect how AI-assisted workflows will change how internal government users complete their tasks, identifying gaps, risks, and dependencies along the way.
Translating Requirements into Delivery Artefacts
- Convert business and user requirements into well-structured user stories, acceptance criteria, and process/data flow diagrams that Product, Engineering, and UX teams can act on directly.
Responsible AI & Guardrail Analysis
- Analyse and document the business rules and process implications of guardrails and human-in-the-loop checkpoints defined by policy/technical leads, ensuring they are captured accurately in requirements — an analysis and documentation role, not a policy-setting one.
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Stakeholder Facilitation
- Facilitate workshops and requirements sessions across multiple internal government stakeholders, managing competing priorities and building shared understanding across business and technical audiences.
Evaluation & Success Criteria Definition
- Work with Product and Engineering to define measurable success criteria and evaluation benchmarks (e.g. answer quality, retrieval accuracy, process efficiency gains) that link business objectives to technical evaluation metrics.
Governance & Standards Compliance
- Ensure requirements and business cases align with the GOV.UK Service Standard and departmental governance processes, supporting evidence-gathering for service assessments where required.
Documentation & Handover
- Contribute requirements documentation, process maps, and rationale to "Docs-as-Code" artifacts supporting the OKUA knowledge-transfer framework, ensuring internal government engineers can understand why features were built as they were.
Required Skills & Experience
- Demonstrable experience as a Business Analyst on complex, technical digital delivery programmes, ideally involving data-intensive or AI-assisted systems
- Strong requirements elicitation, process mapping, and gap analysis skills, with experience producing clear, unambiguous documentation
- Experience writing user stories and acceptance criteria within an agile delivery environment
- Ability to work across legacy and modern/multi-cloud system landscapes, understanding integration constraints and dependencies
- Strong stakeholder facilitation and workshop-running skills, with experience managing multiple, sometimes competing, government stakeholders
- Comfortable working within secure, regulated environments and handling sensitive data appropriately
- Excellent written and verbal communication skills, able to translate between business and technical audiences
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Desirable Experience
- Experience analysing requirements for LLM/RAG-based products or other AI-assisted decision-making tools
- Experience delivering digital services within UK central government or the wider public sector
- Familiarity with GOV.UK Service Standard expectations and service assessment processes
- Experience defining or analysing human-in-the-loop or escalation workflows
- Familiarity with AI/ML concepts or tooling on AWS, Azure, or GCP
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, under-represented communities, and those seeking flexible working arrangements.
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