• Work with stakeholders and third parties to define business processes, requirements, operating-model impacts, and delivery scope
• Support business users and sponsors in assessing scope, benefits, risks, capacity impacts, and delivery trade-offs
• Act as the link between delivery teams, vendors, Design Authority, and business stakeholders to ensure joined-up decisions
• Manage and prioritize backlogs, user stories, defects, and change requests, recommending practical actions where issues arise
• Identify, log, and help resolve risks, issues, assumptions, and dependencies, escalating items that require leadership decision
• Assess change requests and their impact on scope, cost, timeline, controls, vendors, operations, and benefits

Business Requirements

• Draft, review, and maintain business requirements, epics, user stories, acceptance criteria, and supporting analysis
• Ensure requirements are agreed with business sponsors and remain traceable to outcomes, controls, and benefits
• Follow the agreed sign-off and governance process, capturing decisions, assumptions, risks, and exceptions
• Create and maintain project collateral, including process maps, requirement catalogues, decision logs, and benefit assumptions

Delivery Discipline

• Deliver agreed analysis, controls, requirements, and reporting outputs to Transformation Office standards and timelines

Structured Challenge

• Use structured questioning and evidence gathering to clarify ambiguity, test assumptions, and identify practical options
• Pre-empt risks and stakeholder concerns by presenting balanced recommendations, impacts, and mitigation options

Information Management

• Maintain accurate outputs from workshops, meetings, and governance forums, including decisions, actions, assumptions, and next steps

Reporting

• Compile clear project, workstream, and executive reporting covering progress, risks, issues, decisions, benefits, and delivery confidence

Skills & Experience Required

Knowledge and Experience

• Strong business analysis experience across complex, multi-workstream transformation programs
• Agile delivery experience, including backlogs, epics, user stories, and acceptance criteria
• Strong understanding of IT systems, SaaS/vendor delivery models, data, and integration dependencies
• Financial services experience, ideally in payments, FX, banking, regulatory change, or transformation
• Experience with process mapping, data analysis, operating-model impacts, controls, and benefits tracking
• Proficient with Confluence, JIRA, analytical tools, and Copilot / AI-enabled ways of working
• ROI, benefits, and value analysis, including baselines, assumptions, and benefit ownership

Skills

• Able to map end-to-end processes, customer journeys, controls, data flows, and operating-model impacts
• Excellent written and verbal communication skills, with the ability to produce concise executive-ready analysis
• Strong organizational skills, with the ability to manage multiple priorities, dependencies, and stakeholders
• Comfortable working in a fast-moving, ambiguous, and highly regulated transformation environment
• Able to build credibility with stakeholders at all levels, including senior leadership and Board-level audiences
• Structured problem solver with sound judgement, critical thinking, and influencing skills
• Able to work autonomously and as part of a federated transformation team

Education

• Relevant business analysis, change, project delivery, or Agile qualification preferred

Personal Attributes

• Collaborative, credible, and able to build trust across functions
• Proactive, self-motivated, and delivery focused
• Calm, professional, and confident in ambiguous or pressurized situations
• Curious, analytical, and comfortable challenging assumptions constructively

Languages

• English

Please note: This is a full-time, permanent position. The role is expected to be office-based in London, however, we have a flexible working policy which enables you to work up to 2 days from home.

What you get in return

This role offers a competitive salary and discretionary bonus, plus a benefits package including private medical health insurance.

Interested? If the role sounds like you, we invite you to upload a copy of your CV and can do this by clicking on the Apply Now button.

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Diversity and Inclusion

We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks.

Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.

Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.