Badugu Resources
Senior Business Analyst – E-commerce & Retail (Shopify Plus)
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Senior Business Analyst – E-commerce & Retail (Shopify Plus)
Location: London, near Highbury & Islington Station
Contract: Outside IR35
Work pattern: Tuesday–Thursday onsite; Monday & Friday remote
Domain: E-commerce & Retail
Role Overview
We are seeking an experienced Senior Business Analyst with 10+ years of experience in e-commerce and retail transformation. This contract role supports a major digital commerce platform transformation, requiring strong Shopify Plus backend-integration expertise, business process transformation capability, and excellent stakeholder engagement.
You will work closely with business and technology teams to define requirements, integration workflows, data mappings, and operational processes, helping ensure successful delivery across the platform transformation programme.
Key Responsibilities
- Lead requirements-gathering workshops with business and technology stakeholders.
- Analyse and document current-state and future-state business processes.
- Develop BRDs, functional specifications, user stories, acceptance criteria, process maps, and supporting documentation.
- Define integration requirements, workflows, data mapping, and validation logic for Shopify Plus and connected systems.
- Ensure requirements are traceable through design, development, testing, deployment, and go-live.
- Support business process redesign aligned with operational and commercial objectives.
- Facilitate stakeholder meetings, solution walkthroughs, and formal sign-off of requirements and process changes.
- Work closely with project managers, architects, developers, QA teams, business users, and third-party vendors.
- Support UAT, defect triage, integration validation, and go-live readiness.
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Essential Skills & Experience
- 10+ years of Business Analysis experience within e-commerce and retail environments.
- Strong, hands-on experience with Shopify Plus backend integrations.
- Experience integrating Shopify Plus with PIM tools, pricing systems, tax engines, ERP platforms, and related retail systems.
- Strong knowledge of retail transformation and business process change management.
- Experience documenting integration requirements, data mappings, workflows, and validation rules.
- Excellent stakeholder management, communication, facilitation, and documentation skills.
- Strong analytical and problem-solving capabilities.
- Ability to operate effectively in fast-paced, complex transformation programmes.
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Retail & Business Domain Expertise
Experience across the following retail and e-commerce processes is highly valued:
- Order-to-Cash
- Order fulfilment and returns
- Pricing and promotions
- Inventory management
- Customer lifecycle and loyalty
- Customer service
- Finance
- Warehouse management
- Website merchandising
Desirable Experience
- Supporting EU legal-entity establishment and related operational or business-process changes.
- Global retail transformation programmes.
- Agile/Scrum delivery environments.
- ERP, OMS, CRM, and supply-chain platforms.
Apply
If you are a Senior Business Analyst with strong Shopify Plus integration experience and are available for a London-based contract, please share your CV along with your current location, availability, and daily-rate expectations.
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