Fred. Olsen Cruise Lines
Senior Business Analyst
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Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
Exciting Opportunity for a Senior Business Analyst
We have an exciting opportunity for an experienced Senior Business Analyst to provide senior business analysis expertise across Digital Delivery. This is a key role supporting effective project, product, and programme delivery by applying structured analysis practice, standards, and assurance throughout the delivery lifecycle.
Role Overview
As the Senior Business Analyst, you will use best-practice analysis techniques to define business problems, opportunities, outcomes, and success measures. You will support end-to-end requirements management and work closely with stakeholders to ensure analysis outputs enable effective delivery, informed decision-making, and successful business change.
Key Duties
Senior Business Analysis Practice
- Contribute to the development of Business Analysis as a recognised discipline across the organisation, sharing expertise and supporting Product Owners and wider team members to build capability and professional standards.
- Apply and support the consistent use of business analysis techniques, frameworks, quality criteria, and governance across projects, products, and programmes.
- Provide expert guidance on analysis approach, scope definition, requirements management, and stakeholder engagement for complex change initiatives.
Requirements, Scope, and Process Analysis
- Lead the elicitation, analysis, documentation, and validation of business, user, functional, and non-functional requirements.
- Define business problems, opportunities, objectives, success measures, and scope in collaboration with business and delivery stakeholders.
- Produce and assure process maps, business models, user journeys, options analysis, and impact assessments.
- Embed effective end-to-end requirements management, ensuring requirements are clear, traceable, prioritised, controlled, and aligned to business outcomes, delivery plans, and solution design.
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Stakeholder Engagement
- Build trusted relationships with Project Managers, Product Owners, delivery teams, operational teams, and suppliers to understand needs and manage expectations.
- Plan and facilitate workshops, interviews, and discovery sessions that draw out clear requirements, constraints, assumptions, and priorities.
- Influence and challenge constructively to ensure analysis outputs remain focused on business value, customer outcomes, and strategic alignment.
Delivery Support and Assurance
- Support Programme Managers, Project Managers, and Product Owners by ensuring analysis activity is planned, prioritised, and aligned to delivery milestones.
- Assure the quality of analysis deliverables, requirements packs, acceptance criteria, business cases, and change documentation.
- Work with test, technical, and operational teams to ensure requirements support design, build, testing, implementation, and transition to business as usual.
Continuous Improvement and Best Practice
- Establish and maintain a Business Analysis Community of Practice to share knowledge, improve consistency, and embed best practice.
- Drive Business Analysis maturity: implementing tools, techniques, and templates that support best practice.
- Review and improve analysis tools, templates, methods, and governance based on lessons learned, stakeholder feedback, and delivery performance.
- Champion the adoption of Agile delivery methodologies and ways of working across the team, embedding practices such as sprint planning, backlog management, and iterative delivery.
Requirements
The successful candidate will be a confident and experienced Business Analyst with a strong track record of delivering change within complex digital environments. You will be comfortable bringing structure and clarity to ambiguous problems, influencing stakeholders at all levels, and producing high-quality analysis outputs that enable teams to deliver meaningful business outcomes. Experience working within Agile, Waterfall, and/or hybrid delivery environments is essential, along with the ability to adapt analysis approaches to meet differing delivery needs. A recognised Business Analysis qualification, such as PMI-PBA, BCS, IIBA CBAP/CCBA, or an equivalent certification, would be desirable but is not essential.
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Job Details
This is a Full-Time, permanent position working 35 hours per week based at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL) offering a hybrid work pattern of 3 days in the office and 2 days at home.
Employee Benefits
Fred. Olsen Cruise Lines offers a wide range of exciting employee benefits including but not limited to:
- Axa Health Private Medical
- Life Assurance
- Enhanced Maternity & Paternity Pay
- Discounted Travel
- Cruise Concessions
- Retail discounts and cash back incentives through our Boost Benefits scheme
Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position.
Equal Opportunity Employer
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
Our Values
- We are caring: “We trust and care for each other, our guests, and our environment”
- Always deliver a warm and friendly welcome, always make time to listen, look out for each other’s safety, security, and well-being, strive to help protect the environment for future generations.
- We are positive: “We live and share a positive attitude”
- Motivate each other with positive energy, always see the opportunities in new ideas, believe it’s better to learn than never try, always look for ways to add value and make a difference.
- We are real: “We are always ourselves and respect others”
- Bring our real selves to work and perform, respect and embrace all our different personalities and cultures, have the courage to admit when we are wrong and have the strength to act on it, have a voice and encourage open, honest communication.
- We are a team: “We are more than a team; we are a family”
- Share experiences and learn from each other, adapt, respond, and pull together to drive results, together we recognise and celebrate our achievements.
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