Money and Pensions Service
Senior Business Analyst
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Bedford
Job Summary
Senior Business Analyst
£63,000 per annum
Location: Bedford
Type: Permanent
Work Mode: Hybrid
Role Overview
Sat in the Digital Product Team, this role contributes to the delivery of a broad ecosystem of digital self-serve tools and services that allows MaPS, and its service delivery partners, and stakeholders, to provide services that meet both their statutory objectives and helps deliver against the longer-term strategic goals and agendas for change. This includes supporting the implementation, integration and continuous improvement of CRM and CCaaS solutions to enable improved customer insight, engagement, and service delivery.
You will work closely with Product Managers and Delivery Managers, technical and subject matter experts to ensure we deliver the right solutions to meet our customer, technical and business requirements.
Key Responsibilities
- Responsible for deliverables including requirements written as user stories for technical delivery; end to end requirements traceability and assurance; process modelling and analysis; options and feasibility assessments; solution documents; business cases and proposals.
- Develop and support key stakeholder relationships across the organisation and work collaboratively across disciplines.
- Actively contribute to best practice development within the BA Community of Practice.
- Be curious, proactive, and seek to be a subject matter expert in your programme area.
The role is aligned to the Government Digital and Data Profession Capability Framework: https://ddat-capability-framework.service.gov.uk/role/business-analyst#senior-business-analyst
Job Description
At this role level, you will:
- Lead requirements elicitation, analysis, and assurance in the end-to-end business planning and software development lifecycle.
- Ensure new products and services meet business, user, and industry requirements and are aligned to the organisation’s strategic commitments and organisational goals.
- Analyse, synthesise, and clearly communicate business problems and opportunities.
- Proactively identify areas for improvement, assess feasibility and impact, and define success measures.
- Support decision-making related to prioritisation and minimum valuable product by sharing your analysis led insights.
- Understand business and policy constraints and their impact on requirements and feasibility.
- Create, refine, prioritise, and maintain user stories written in BDD / Gherkin syntax to ensure requirements are delivered and can be quality assured end to end.
Person Specification
Essential
- Adapting to delivery methodologies
- Business and user acceptance testing
- Business modelling
- Business process improvement
- Change, benefits, and adoption analysis
- Context, problem, and option analysis
- Defining and managing business needs, user needs, and requirements
- Digital and data systems analysis
- Stakeholder relationship management
- User experience insight analysis
- Experience working in the public sector
Desirable
- Experience working on CRM and CCAAS systems
- BCS Diploma or IIBA certificate in Business Analysis
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
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Our Values
- Caring: We care about our colleagues and the people whose lives we are here to transform.
- Connecting: We will transform lives through our ability to make positive connections.
- Transforming: We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”
Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
What We Offer
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Interest-free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
Recruitment Process
- Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.
- Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.
- Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.
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Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.
Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.
Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Job Reference
Job Reference: MaPS01354
Close Date: 25/10/2026
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact Point for Applicants
Job Contact
- Name: Marty Sikora
- Email: mar
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