Mastek
Senior Business Analyst
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Business Analyst with User-centred Design principles
Location: Leeds, UK
Work Pattern: Hybrid
Travel Requirements: Mostly Remote - Travel to customer and Mastek offices as required
Security Clearance: Not Mandatory - Good to Have
Immediate Joiners
About Mastek
Mastek Limited is a global provider of enterprise AI, digital, and cloud services, enabling clients to achieve measurable and sustainable returns on their technology investments. With a presence in over 40 countries and a workforce of nearly 5,000 professionals, Mastek delivers innovative technology solutions that help organisations accelerate transformation and unlock business value.
Through our Lead with AI approach, we integrate intelligence across our solutions and operations, enabling ethical, scalable, and domain-driven AI adoption. We partner with industry leaders including Oracle, Salesforce, Microsoft, AWS, Snowflake, and Databricks, delivering outcomes across sectors such as Healthcare, Financial Services, Retail, Manufacturing, Higher Education, and the Public Sector. Guided by our core values of Trust, Value, and Velocity, we foster a culture of collaboration, innovation, continuous learning, and career growth.
About the Role:
We are seeking an experienced Business Analyst to support Alpha phase delivery for healthcare projects and contribute to the design, validation, and refinement of digital solutions. The role involves translating validated user needs into detailed requirements, supporting prototype development and testing, maintaining a prioritised backlog, and ensuring solutions align with user, business, clinical, and regulatory requirements. You will work closely with Product Managers, User-Centred Design teams, developers, architects, and stakeholders to iteratively validate solutions and inform progression to Beta delivery.
Key Responsibilities
- Refine and validate requirements for healthcare services, ensuring alignment with clinical workflows, user needs, and business outcomes identified during discovery phase.
- Collaborate with User Researchers and Service Designers to validate user needs and translate research findings into detailed requirements and solution improvements.
- Define and manage functional and non-functional requirements for app development and data collection solutions, ensuring usability and compliance with healthcare and GDS standards.
- Develop, refine, and maintain user stories, acceptance criteria, process flows, and a prioritised product backlog to support iterative Alpha delivery.
- Facilitate workshops, interviews, playback sessions, and solution validation activities with clinicians, patients, and stakeholders to validate needs, assumption and refine scope.
- Ensure requirements comply with healthcare regulations, data governance, and security policies.
- Support solution design and testing by providing detailed analysis and traceability of requirements.
- Adapt backlog priorities based on discovery findings, user feedback, and evolving business needs.
- Support prototype and MVP development by ensuring requirements are understood, traceable, and aligned to user needs.
- Identify, analyse, and communicate risks, dependencies, assumptions, and constraints impacting solution delivery.
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Skills & Experience
- Proven experience as a Business Analyst in healthcare or public sector projects.
- Strong understanding of Alpha and Beta delivery phases, Agile delivery practices, and backlog management tools (e.g., Jira, Azure DevOps).
- Familiarity with User-centred Design principles and working with multidisciplinary teams (designers, researchers, developers).
- Experience defining requirements for mobile/web applications and data collection systems.
- Excellent communication and stakeholder engagement skills, including clinicians and patient representatives.
Desirable Skills
- Knowledge of NHS standards, clinical workflows, and healthcare data governance.
- Experience in service design or digital health transformation projects.
- Understanding of APIs, data integration, and interoperability standards in healthcare.
- Experience supporting prototype design, MVP validation, and usability testing activities.
- Knowledge of Government Digital Service (GDS) Service Standard
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Why Join Mastek?
- Work on large-scale digital transformation programmes across public and private sector clients.
- Collaborate with highly skilled and diverse teams across multiple disciplines.
- Gain exposure to modern technologies, frameworks, and delivery methodologies.
- Access ongoing learning, professional development, and certification opportunities.
- Contribute to meaningful projects that have real-world impact.
- Be part of an inclusive culture that values innovation, teamwork, and continuous improvement.
- Enjoy clear career progression opportunities within a global technology organisation.
Our UK Benefits Include
- Competitive salary and annual bonus opportunities
- Hybrid and flexible working options
- Generous annual leave entitlement plus bank holidays
- Company pension scheme with employer contributions
- Private medical insurance (for self and dependants)
- Life assurance cover
- Employee Assistance Programme (EAP)
- Wellbeing initiatives and gym support
- Learning and development programmes, certifications, and professional training
- Employee recognition and reward schemes
- Cycle to Work scheme
- Employee referral bonus programme
- Enhanced family-friendly policies
Diversity & Inclusion
At Mastek, we are committed to building a diverse workforce and creating an inclusive environment where everyone can succeed. We welcome applications from all backgrounds and are proud to be an equal opportunities employer. We believe diversity drives innovation and are dedicated to fostering a workplace where every employee feels valued, respected, and empowered to make an impact.
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