ITR | part of Ascent International Group
Senior Business Analyst
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Business Analyst - Payments Transformation
Initial 3-month contract | £500 per day | Outside IR35
Central London - 1-2 days per week onsite
We are supporting a major transformation programme within the payments industry, working with a large global organisation to review and redesign a significant area of its business end-to-end.
The programme spans seven interconnected transformation workstreams, looking at every element of the customer and operational lifecycle; from acquisition and onboarding through to servicing, operations, product processes and the capabilities that support them.
We are looking for an exceptionally detail-oriented Business Analyst to work across the programme, helping the team understand, map and document the depth of change taking place across each workstream.
This is not a role for someone who operates purely at a high level. We need somebody who genuinely enjoys getting into the detail, an excellent listener who asks the right questions, picks up on what others might miss and takes real ownership for the accuracy, completeness and quality of their work.
The Role
Working closely with programme leadership, SMEs and individual workstream leads, you will help build a detailed picture of the existing business and what needs to change.
You will:
- Work across a complex transformation programme consisting of seven interconnected workstreams
- Capture and map current-state processes, capabilities, dependencies and requirements
- Support the definition and documentation of future-state processes
- Work closely with SMEs to understand how processes operate at a granular level
- Listen, challenge and ask the right questions to uncover detail that may not initially be obvious
- Translate workshops and stakeholder conversations into clear, structured and accurate documentation
- Identify gaps, dependencies, inconsistencies and areas requiring further investigation
- Connect information across workstreams to ensure the end-to-end impact of change is understood
- Maintain an exceptionally high standard of programme documentation
- Follow actions and questions through to resolution rather than allowing detail to get lost between workstreams
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What We’re Looking For
Attention to detail is critical for this role.
We need someone who listens properly, absorbs complex information and is meticulous about capturing it correctly. You will naturally question gaps and inconsistencies and take pride in producing work that is accurate, complete and genuinely useful to the programme.
We are particularly interested in:
- Strong Business Analysis experience within complex transformation programmes
- Payments or broader financial services experience
- Exceptional attention to detail and a genuine focus on quality
- Excellent listening, questioning and documentation skills
- Strong process mapping and requirements capture capability
- Experience working across multiple interconnected workstreams
- An ability to move between granular process detail and wider programme dependencies
- A proactive, highly organised approach, someone who is absolutely on top of the detail
- Confidence working with senior stakeholders and subject-matter experts
- The ability to quickly understand a complex business and bring structure to large volumes of information
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Previous payments experience would be highly beneficial, but above all we are looking for a high-quality BA who is meticulous, curious and dependable.
Contract Details
- Duration: Initial 3 months, with potential for extension for 12 months
- Rate: £500 per day
- IR35: Outside IR35
- Location: London
- Working pattern: Hybrid, approximately 1-2 days per week in London
This is an opportunity to join a significant payments transformation programme and play a central role in creating the detailed understanding and structure needed to deliver change successfully across a complex global business.
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