HM Revenue & Customs
Senior Business Analyst
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About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Our vision is for HMRC Project Delivery professionals to be the best in class, consistently delivering high-quality projects to achieve better outcomes for taxpayers and who are the Project Delivery exemplar across UK Government. We are also striving to ensure our Project Delivery professionals are ready for the challenges of tomorrow.
Job Description
HMRC's ambition is to become a trusted, inclusive and modern tax authority, delivering world-class change that improves outcomes for customers, colleagues and the wider UK economy.
HMRC's services are complex and we need individuals who thrive on solving tricky problems to improve customer and colleague experiences while meeting our business objective. With complex services we have a complex user base - millions of people use these services, which means our services need to cater to a very diverse range of different needs and outcomes.
We are therefore looking for Senior Business Analysts who thrive on solving complex problems, working across organisational boundaries, and shaping services that genuinely meet user and business needs. Our services are used by millions of customers, meaning the work you do will have real, visible impacts on a national scale.
We are seeking curious, collaborative and resilient analysts who are comfortable operating in complex, evolving and often ambiguous environments.
We want people who are passionate about who will use a service, how they will interact with it and how something can be improved (testing and refining those improvements through their design work.)
Business Analysts play a crucial role in HMRC working collaboratively as consultants and critical friends across digital, project and operational delivery professions to achieve solutions that are fit for purpose and that maximise the value our organization offers.
We work collaboratively across all levels of the organisation and will engage in various activities from defining strategy and goals to creating high-level designs, eliciting the requirements for programmes and projects, and to supporting the continuous improvement of its processes and technology.
Person specification
Key responsibilities for the post include, but are not limited to:
- Scope and model complex 'as-is' and 'to-be' processes to investigate business problems, identify opportunities for improvement, conduct gap analysis, and inform requirements.
- Identify, manage and engage regularly with stakeholders at all levels to ensure that responsibilities are clear, their needs and expectations are managed and met, with clear requirements agreed and drafted, solutions negotiated (whilst building trust and credibility).
- Lead requirements workshops and draft appropriate outputs.
- Collaborate with other professions in a multi-functional team to ensure that business objectives and user requirements are translated into appropriate technical solutions and align to the strategic vision and goals.
- Conduct impact and Cost-Benefit analysis to identify the positive and negative consequences of a proposed change on people, processes and data, whilst recommending actions needed.
- Drive the design, execution and assessment of products, processes and usability tests.
- Champion and drive the application of standards and best practice to ensure that BA artefacts created by self and others are delivered to a recognised quality and are understood and agreed by stakeholders.
- Demonstrate expertise and provide guidance, mentoring, coaching and support to others, ensuring their professional development.
- Communicate information and ideas effectively through the appropriate medium and style.
- Effectively use facilitation skills with stakeholders to build a shared understanding of problems to be solved and work through challenges, enabling them to work collaboratively towards common goals while remaining neutral where appropriate.
- Possible line management of other BAs
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Essential Criteria
- Demonstrable Business Analysis experience in large-scale change programmes or projects involving complex subject matter, diverse stakeholders, or intricate IT systems.
- Familiarity with various delivery methodologies, including Waterfall, Agile, and hybrid approaches.
- Proficiency in process modelling tools (e.g. Microsoft Visio) and notations (e.g. BPMN).
- Proven experience in eliciting, managing, and documenting complex requirements (e.g. themes, epics, user stories) and modelling 'as-is' and 'to-be' business processes and customer journeys.
- Demonstrable ability to align business analysis activities with organisational goals, using data and user research to inform decisions, foresee challenges, and identify opportunities.
- Strong interpersonal and facilitation skills, with the ability to build relationships, manage expectations, and communicate effectively using visual and written tools.
Desirable Criteria
- Experience working in a multifunctional team collaborating on co-creation of design and solutions.
- Relevant qualifications or professional memberships, such as:
- BCS International Diploma in Business Analysis (or individual BCS modules)
- Level 4 Business Analysis Apprenticeship
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Are
- Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Lynx House, Portsmouth - moving to an alternative office in Portsmouth
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical Skills
We'll assess you against these technical skills during the selection process:
- Requirements Management
- Stakeholder Engagement
We only ask for evidence of these technical skills on your application form:
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- Requirements Management
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
-
A name-blind CV consisting of a 600-word Employment History (excluding dates and job titles). Focus on your last 3 roles experience or up to 3 major projects (whichever best demonstrates your suitability) Clearly demonstrate how you meet the following Essential Criteria:
- Demonstrable Business Analysis experience in large-scale change programmes or projects involving complex subject matter, diverse stakeholders, or intricate IT systems.
- Familiarity with various delivery methodologies, including Waterfall, Agile, and hybrid approaches.
- Proficiency in process modelling tools (e.g. Microsoft Visio) and notations (e.g. BPMN).
- Proven experience in eliciting, managing, and documenting complex requirements (e.g. themes, epics, user stories) and modelling 'as-is' and 'to-be' business processes and customer journeys.
-
A 500-word personal statement. Your Personal Statement should clearly demonstrate how you meet the following Essential Criteria:
- Demonstrable ability to align business analysis activities with organisational goals, using data and user research to inform decisions, foresee challenges, and identify opportunities.
- Strong interpersonal and facilitation skills, with the ability to build relationships, manage expectations, and communicate effectively using visual and written tools.
-
A 250-word statement for the Technical Skill: Requirements Management
Tell us about a time you used multiple techniques to elicit requirements. Why were different approaches needed, and how did you ensure the requirements were accurately captured?
This aligns to the framework: Business Analyst SEO - Government Project Delivery
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