Performance Measurement and Benefits Realisation

• Establish clear baselines, targets, and measures for productivity, efficiency, access, pathway timeliness, and patient experience.
• Develop accessible dashboards and reports that enable NHS teams to monitor delivery and take timely action.
• Track outcomes, identify where interventions require adjustment, and support the validation of realised benefits.
• Produce concise, executive-ready reports, presentations, and board papers.

Data Quality and Assurance

• Work with NHS Trust data teams to extract, understand, validate, and analyse data from relevant systems, including EPR, PAS, and local operational systems.
• Investigate data quality issues and agree definitions, assumptions, and limitations with client teams.
• Maintain clear analytical documentation so that methods, calculations, and outputs are transparent and reproducible.
• Work in accordance with information governance, confidentiality, and information security requirements.

Communication, Collaboration, and Knowledge Sharing

• Present complex analysis as a clear, compelling narrative for clinical, operational, and executive audiences.
• Build trusted working relationships, manage expectations, and communicate risks, issues, and dependencies promptly and professionally.
• Mentor and support junior analysts, promoting good practice in NHS analysis, visualisation, quality assurance, and stakeholder communication.
• Contribute to Liaison Group methodologies, templates, and reusable analytical resources for specialty transformation.

Essential EXPERIENCE, SKILLS, AND COMPETENCIES

• Experience working within an NHS Trust, Integrated Care Board, Commissioning Support Unit, or NHS-focused consultancy.
• Significant experience in an NHS analytics, performance, business intelligence, operational improvement, or transformation role.
• Strong working knowledge of NHS operational data and performance measures, including RTT/PTL, elective recovery, outpatient, theatre, and diagnostic activity.
• Experience using analysis to support service improvement, demand and capacity planning, waiting-list recovery, pathway redesign, or productivity programmes.
• Advanced analytical skills, with the ability to interrogate, validate, and interpret complex datasets and explain limitations clearly.
• Strong SQL, Microsoft Excel, and Power BI skills, including data preparation, analysis, dashboard creation, and visualisation.
• Understanding of activity capture from clinical and local systems through to SUS submission and reimbursement.
• Knowledge of NHS data quality, information standards, and information governance requirements.
• Experience presenting analysis and recommendations to clinicians, operational managers, and senior leaders.
• Confident facilitation and stakeholder-management skills, including the ability to challenge constructively and build agreement.
• Evidence of contributing to measurable improvements in productivity, efficiency, access, pathway performance, or patient experience.
• Ability to work independently, manage competing priorities, and remain effective during intensive client-site engagements.
• Degree in a quantitative or relevant discipline, such as mathematics, statistics, operational research, economics, health informatics, or equivalent professional experience.

Desirable

• Experience of specialty transformation, elective recovery, theatre improvement, or outpatient productivity programmes.
• Knowledge of advanced forecasting, queuing, or scenario-modelling techniques where relevant to NHS operational decision-making.
• Experience using Python, R, or Tableau for analysis or visualisation.
• Postgraduate qualification or professional certification in analytics, improvement science, or project delivery, such as Lean, Six Sigma, PRINCE2, or Agile.
• Experience mentoring analysts or developing analytical standards, templates, and methods.

OUR VALUES

You will be expected to demonstrate Liaison's core values: Care, Honesty, Inspire, and Guide, and embody our behaviours—be present, choose your attitude, make someone's day, and have fun.

FURTHER INFORMATION

We are proud to support our colleagues and will offer an interview to any candidate with a disability, should they match the skills and experience required for the role.

Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where we can all be ourselves and succeed on merit.

Liaison Group is committed to the Good Recruitment Campaign and is an official signatory of the Good Recruitment Charter.

We reserve the right to close this vacancy early if we receive a high volume of applications.

Thank you for your interest in joining Liaison Group.

If you have any questions or require any further information, please feel free to contact us at jobs@liaisongroup.com.