Hays
Senior Business Analyst (Student Systems/HE Systems)
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An exciting opportunity has arisen for an experienced Senior Business Analyst to play a key role in a major student systems transformation programme. Working as part of a large-scale digital change initiative, you will support the implementation of a new cloud-based Student Information System, helping to modernise core processes and enhance the student and staff experience.
This is a highly visible role, offering the opportunity to work with senior stakeholders across the institution to analyse, redesign and optimise business processes across the end-to-end student life cycle.
Your new role
- Lead business analysis activities across a complex Student Information System implementation.
- Analyse and redesign student life cycle processes, ensuring alignment with organisational objectives and SaaS platform capabilities.
- Work closely with senior stakeholders, project teams and software vendors to capture, validate and prioritise business requirements.
- Develop and maintain business analysis artefacts, including process maps, benefits realisation plans, requirements documentation and test plans.
- Facilitate workshops and stakeholder engagement sessions to drive consensus and decision-making.
- Identify business improvement opportunities and support continuous process optimisation.
- Manage and communicate risks, issues, dependencies and change impacts throughout the project life cycle.
- Support user adoption, training and change management activities.
- Provide strategic business analysis expertise to project governance forums and leadership teams.
- Mentor and support colleagues, contributing to the development of business analysis capability across the organisation.
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What you'll need to succeed
- Significant experience leading business analysis activities within large-scale transformation programmes in the Higher Education sector.
- Strong knowledge of student life cycle processes and associated university operations.
- Previous experience working with Student Information Systems such as Ellucian Banner, Tribal SITS or similar platforms.
- Experience supporting SaaS or cloud-based technology implementations.
- Expertise in business process modelling and service design using structured methodologies such as BPMN.
- Proven ability to influence and engage stakeholders at all levels, including senior academic and professional services leaders.
- Experience developing benefits realisation frameworks and undertaking cost-benefit analysis to support change initiatives.
- Strong process mapping, requirements gathering and stakeholder management skills.
- Experience using business analysis techniques including BPMN 2.0, user stories, use cases, gap analysis and stakeholder mapping.
- Strong communication and relationship-building skills with the ability to navigate complex organisational change.
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What you'll get in return
- Opportunity to contribute to a major strategic digital transformation programme.
- Salary from £47,000-£57,000 dependent on experience
- Exposure to enterprise-scale SaaS implementation and business change initiatives.
- Collaborative and supportive working environment.
- Hybrid and flexible working arrangements.
- Professional development opportunities and exposure to senior stakeholders across the organisation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Desired Skills and Experience
Senior Business Analyst/Higher Education/Student Systems/ Scotland/12 Months FTC
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