Cathcart Technology
Senior Business Central Support
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Senior Business Central Support Consultant
Senior Business Central Support Consultant required to join an established technology consultancy based in Gateshead (remote with occasional travel).
This is a support role focused on Microsoft Dynamics 365, with a particular emphasis on ERP platforms such as Dynamics NAV and Business Central. You'll be responsible for supporting a variety of customers across their live environments, troubleshooting escalated 2nd line issues and helping users get the most from their systems.
The Organisation
This is an established technology consultancy specialising in Microsoft business applications, working with customers across a range of sectors to deliver and support business-critical technology solutions.
The business has a strong focus on Microsoft Dynamics 365 and the wider Power Platform, supporting customers throughout the full lifecycle of their systems. As the customer base continues to grow, they're looking to strengthen their dedicated support capability with someone who can provide reliable, high-quality application support.
The support team is currently small, giving the successful candidate the opportunity to have a genuine impact on how the function develops. There are plans in place for this function to grow significantly in the near future, so there is genuine opportunity to progress to a Team Lead position when the team grows.
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The Role
This is a hands-on Dynamics BC Support role focused on supporting existing customers and resolving issues across their live environments.
- You'll manage support tickets from investigation through to resolution or escalation, troubleshooting application issues, applying fixes and working directly with end users.
- A key focus will be supporting Dynamics NAV / Dynamics 365 Business Central, so previous ERP support experience is important.
- You'll also gain exposure to the wider Microsoft ecosystem, including Dynamics 365 and Power Platform technologies such as Power BI, Power Apps and Power Automate.
What They're Looking For
- Experience providing ERP support within a Microsoft environment (2nd line)
- Experience supporting Dynamics NAV or Dynamics 365 Business Central (2nd line)
- Strong troubleshooting and problem-solving skills, with the ability to diagnose application and user issues
- Experience working directly with customers or end users in a support environment
- Good understanding of business processes, particularly areas such as finance, sales or operations
- Experience working with support tickets, SLAs, incident management and appropriate escalation
- Experience supporting/mentoring less experienced colleagues would be beneficial
- Exposure to Power Platform would be beneficial
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The Offer
You'll receive a salary of up to £42,000 + benefits, with remote working (must be based in the UK) and working Monday to Friday on either an 8am-4pm or 10am-6pm shifts.
This is a great opportunity to join an established Microsoft technology consultancy where you'll gain exposure to a range of customers, business processes and Dynamics technologies. There's also genuine scope to develop your career and, for the right person, progress into a leadership position within the support function.
If you're a Senior Business Central Support Consultant or similar and are interested in finding out more, please apply or get in touch with Matt MacAlpine at Cathcart Technology.
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