Customer Engagement & Event Support

• Promote SANS training events, webinars, and initiatives to customers across the UK and Ireland.
• Invite key customers and prospects to relevant SANS events and executive briefings.
• Conduct follow-up activity with delegates following events to identify new sales opportunities.
• Maintain regular contact with previous delegates to encourage continued engagement with SANS programmes.
• Support SANS events and industry conferences where required, representing the organisation professionally.

Sales Execution & Commercial Administration

• Manage sales opportunities through the CRM system (Salesforce), ensuring customer and pipeline data remains accurate and up to date.
• Prepare quotations, proposals, and supporting commercial documentation.
• Support tender responses, framework submissions, and customer procurement activities where appropriate.
• Monitor invoice queries and support timely resolution of outstanding customer payments in collaboration with Finance.
• Produce sales reports and pipeline updates for the UK & Ireland Sales Leadership Team.
• Continuously identify opportunities to improve sales processes and customer engagement.

Performance & Contribution

• Deliver agreed sales targets, KPIs, and business objectives.
• Maintain high levels of commercial professionalism and customer service.
• Collaborate effectively with Business Development Managers, Customer Success, Marketing, and other internal stakeholders.
• Promote the SANS brand, mission, and values in all customer interactions.
• Undertake additional responsibilities appropriate to the role.

Skills, Knowledge, and Expertise

Essential

Experience

• Proven experience in business development, inside sales, account management, or customer success.
• Demonstrable experience of developing customer relationships and generating sales opportunities.
• Experience working in a target-driven commercial environment.
• Experience managing customer information using CRM platforms (Salesforce preferred).
• Experience preparing quotations, proposals, or commercial documentation.

Knowledge

• Understanding of consultative selling and account management principles.
• Knowledge of sales processes and pipeline management.
• Understanding of customer relationship management best practice.

Skills

• Excellent communication and interpersonal skills.
• Ability to build and maintain effective client relationships.
• Strong relationship-building and customer engagement skills.
• Excellent planning, organisation, and sales forecasting skills.
• Commercial awareness and negotiation ability.
• Strong organisational and time management skills.
• High level of attention to detail and administrative accuracy.
• Strong objection handling and problem-solving skills.
• Ability to manage multiple opportunities simultaneously.
• Proficient in Microsoft Office applications.
• Ability to work effectively both independently and collaboratively within a team.

Personal Attributes

• Customer-focused, with a commitment to delivering outstanding service.
• Self-motivated and results driven.
• Professional, confident, and credible.
• Resilient and adaptable in a fast-paced sales environment.
• Collaborative and supportive team player.
• Proactive with a strong sense of ownership and accountability.
• Flexible and willing to travel throughout the UK and Ireland to attend customer meetings and SANS events.

Education/Qualifications

• Educated to degree level or equivalent experience.

Desirable

Experience

• Experience selling technology, cyber security, professional services, or learning solutions.
• Experience managing commercial customer accounts.
• Experience supporting marketing campaigns, customer events, or lead generation activities.

Knowledge

• Knowledge of the Cyber Security sector, including current market trends and customer challenges.
• Knowledge of the UK and Ireland commercial market.

Skills

• Proficient in Salesforce and Tableau.