East Sussex County Council
Senior Business Liaison Officer
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Do you love getting out there, meeting people, and opening doors that help local businesses thrive? Join our Economic Development team and play a hands-on role supporting firms across a wide range of programmes. Whether you come from sales, customer service, outreach, or simply bring real enthusiasm for helping local businesses grow, we’d love to hear from you.
As a Senior Business Liaison Officer, you’ll be at the forefront of our business engagement and support. This varied and interesting role offers the chance to work across multiple projects and activities — from networking, business engagement and relationship-building to marketing, project management, commissioning and more.
We are looking for candidates who:
- Can offer first-class customer service
- Are able to communicate effectively with a range of customers and external partners
- Are enthusiastic, organised self-starters
- Can plan and organise varied workloads
- Will enjoy working and travelling county-wide
To apply please click the Apply Now button to upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to explain how you meet the following criteria in the person specification, drawing on any relevant work/life experience or personal interests:
- Significant customer service experience and commitment to a customer service approach which puts the customer at the heart of decision making
- Ability to use own initiative to solve complex problems, develop solutions, and welcome change.
- Ability to communicate effectively with a range of customers and external partners using tact, diplomacy and negotiation skills, responding to complaints in a professional and courteous manner
- Developed ICT skills, including the ability to accurately input and check data.
- Ability to remain calm under pressure, including the confidence to take control of a difficult situation
- Ability to deal with sensitive information and maintain confidentiality
- An understanding of collective responsibility within a management team
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Please download the Job Description and Person Specification [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/cs/groups/public/documents/document/yta0/mzc3/~edisp/ucmfa04377372.docx] for more information.
For guidance on how to write an application see our how to apply page and our statement on the use of AI.
Interviews will be in person at County Hall in Lewes and will take place within three weeks of the closing date. Dates will be confirmed at a later date. If you are unavailable to attend the allocated interview date, let us know and we may be able to schedule an alternative date for you.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.
This role offers the chance to join a team of experienced and creative individuals who are passionate about making a difference! You’ll have access to training and development opportunities and will have a varied and enjoyable work programme.
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We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
For an informal discussion about this opportunity please contact economic.development@eastsussex.gov.uk via email to request an MS teams or phone call.
We reserve the right to close this advert early if we receive a high volume of applications.
For work that makes a difference, choose East Sussex!
Additional Information
- Your starting salary will be pro rata if the above position is part-time or term-time only.
- If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk).
- If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
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