Hays
Senior Business Product Owner
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Our client is a large, customer-focused organisation undergoing significant operational transformation and continuous improvement. They are investing in strengthening key processes that directly impact colleague experience, operational performance, and business outcomes.
As part of this commitment, they are creating a new Senior Product Owner position to take ownership of a critical enterprise-wide incentive scheme. Reporting into a senior operational leader, this role will work across Operations, Finance, Data, IT, and People functions to ensure the successful delivery, governance, and ongoing evolution of a business-critical process that supports colleague engagement and performance.
Your new role
This is a highly visible role with responsibility for the end-to-end ownership, performance, and continuous improvement of a large-scale colleague incentive scheme.
You will take operational ownership of the scheme, ensuring that data, calculations, governance controls, and delivery processes operate accurately, consistently, and reliably. The role requires someone who can bring structure to a complex environment, drive accountability across multiple business functions, and provide clear leadership where priorities, ownership, or governance need strengthening.
Working closely with senior leaders across the business, you will oversee the monthly delivery cycle, identify and resolve operational issues, improve data quality and controls, and ensure the scheme continues to evolve in line with business priorities.
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Key responsibilities include:
- Taking end-to-end ownership of the incentive scheme from data inputs through to final payment.
- Leading the monthly operational delivery cycle, ensuring accuracy and timely execution.
- Identifying, investigating, and resolving issues that impact delivery, consistency, or accuracy.
- Working with operational, finance, data, and technology teams to improve data quality and process effectiveness.
- Establishing and embedding governance, controls, and validation processes.
- Managing risks, dependencies, and stakeholder accountabilities across multiple functions.
- Providing insight into scheme performance, trends, and areas for improvement.
- Delivering tactical improvements that reduce risk and improve reliability.
- Developing a longer-term roadmap for future enhancement and evolution of the scheme.
What you'll need to succeed
We're looking for an experienced Product Owner, Business Process Owner, or operational leader who has successfully managed complex, business-critical processes in a large organisational environment.
You will be comfortable operating with a high degree of autonomy, influencing senior stakeholders, and taking ownership of outcomes across multiple teams and departments. This role would suit someone who enjoys bringing clarity to complexity and can balance strategic thinking with hands-on operational delivery.
To be successful, you'll likely have experience of:
- Product ownership, business process ownership, or operational leadership.
- Managing complex cross-functional processes involving multiple stakeholders.
- Working with data-driven processes and interconnected systems.
- Driving governance, controls, compliance, and operational improvements.
- Leading delivery in matrix environments where influence is essential.
- Managing risks, dependencies, and operational performance.
- Identifying root causes and implementing sustainable solutions.
- Influencing and challenging senior stakeholders to achieve outcomes.
- Using data and insight to support decision-making and continuous improvement.
- Delivering change and process transformation within large organisations.
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What you'll get in return
- Annual company bonus of up to 30%
- 25 days annual leave plus bank holidays
- Private healthcare
- Income protection covering 75% of basic salary
- Flexible benefits allowance of 5%
- Pension with up to 10% employer contribution
- Life assurance
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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