NHS Scotland
Senior Business Support & Admin Team Lead - Mental Health Inpatients South
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NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
This post is essential to the delivery and core functions of Inpatient and Adult Services in South Glasgow and to allow appropriate administrative support to cover the wider ranging responsibilities associated with the role and tasks of the Deputy Associate Medical Director and the Senior Management Team based at Leverndale Hospital.
Duration, Location, and Working Pattern:
- This is a permanent, full-time post of 36 hours per week.
- The role is based at Leverndale Hospital, G53 7TU.
- The shift pattern is Monday to Friday.
Key Responsibilities
- Expected results are defined, but the post holder is responsible for own workload and works autonomously.
- The postholder has freedom to take action based on own interpretation of administrative policies.
- Provide a full range of administrative and secretariat services for the Occupational Therapy Mental Health Advisor and the South Area Incident Review Group, ensuring agreed deadlines are met and that agreed standards are adhered to. At times, this information will be complex, sensitive or contentious and will require to be dealt with in a persuasive and empathic manner.
- Deal with both electronic and paper correspondence incoming and outgoing on a daily basis, taking action/decisions where appropriate or forwarding to the most appropriate person for action/information and bringing more urgent issues to the attention of Senior Management, ensuring that all types of correspondence are dealt with timeously and effectively.
- Proactively manage and organise the Occupational Therapy Mental Health Advisors electronic diary and forward planning schedules in order to support effective planning and time management, liaising with other senior managers and external stakeholders on behalf of the Occupational Therapy Mental Health Advisor to plan meetings.
- Deal with all telephone and face-to-face enquiries from all staff groups, providing information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
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Knowledge, Training, Qualifications and/or Experience Required to Do the Job:
- The post holder requires education to a degree level or equivalent or can demonstrate expertise within a specialism underpinned by practical experience to a high level, coupled with demonstrable experience of providing administrative support at a senior level.
- A high degree of computer literacy, including experience in the use of MS Word, Excel, PowerPoint, Outlook and Adobe. The post holder will be required to operate a number of organisationally used systems such as Datix, EMIS, SSTS and eESS.
- Essential to have ability to co-ordinate agendas, record minutes and support meetings.
- Strong analytical skills, high level of persuasive and written communications skills, including the ability to assimilate and present complex information in formats that are suitable for a range of audiences, including presentations.
- Excellent interpersonal skills, effective work planning, flexibility, ability to use initiative and work to agreed timetables and ability to comply with all required organisational processes and relevant policies.
- The personal resilience and aptitude to work effectively in a standalone post, and the proven ability to work and contribute as part of a team and to focus on the delivery of high quality services to internal and external stakeholders.
- Display at all times tact and diplomacy and ensure all matters are dealt with in a confidential manner.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
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Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Lesley Donnelly, Operations Co ordinator, 0141 211 6621, Lesley.Donnelly3@nhs.scot
Details on How to Contact the Recruitment Service and the Recruitment Process:
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- Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
- Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
- Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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