Driver and Vehicle Licensing Agency (DVLA)
Senior Business Support Manager
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474611 Senior Business Support Manager
Driver and Vehicle Licensing Agency
Apply before 11:55 pm on Wednesday 26th August 2026
📍 Location: Swansea (This role is suitable for hybrid working)
💷 Salary: £44,241 - A Civil Service Pension with an employer contribution of 28.97%
🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
🏆️ Available Positions: 1
The role is responsible for implementing recruitment plans, supporting resourcing initiatives and identifying opportunities to improve recruitment processes and candidate experience, helping to strengthen DVLA's Digital employer brand.
A strong stakeholder focus is essential, working closely with hiring managers, HR colleagues, Communications teams, Finance and Commercial Services and third-party recruitment suppliers to coordinate recruitment activity, monitor progress, resolve issues and provide regular updates on recruitment outcomes and workforce plans.
Top Responsibilities
- Responsible for ensuring ITS (IT Services Department) has access to high quality workforce data and information to support recruitment and workforce planning.
- Identifying skill/competency requirements and critical role/skill across ITS providing data feed into recruitment and capability development plans.
- Work closely with HR Business Partners/Consultants/Recruitment Hub/3rd Party suppliers to support ITS in meeting its objectives, identifying non-alignment between the business needs and the HR service provision working with stakeholders to resolve these issues, evaluating, and continuously assessing their effectiveness.
- Manage the delivery of recruitment activity across capabilities. Provide support and guidance to hiring managers throughout the recruitment process, explaining policy, process and best practice. Act as a first point of escalation for recruitment related enquiries. Work closely with HR colleagues and stakeholders to support the successful attraction, selection and onboarding of candidates.
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For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.
Benefits
- Best in class learning and development tailored to your role
- An environment with flexible working options where we encourage a great work-life balance
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
- Generous employer contribution of 28.9%, depending on chosen pension scheme
- Flexible working options where we encourage a great work-life balance.
- Digital communities with clear career frameworks
- On-site gym plus personal training available (membership applies)
- On-site nursery, restaurants and coffee bar
- 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Free parking
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About You
To be successful in this role you will need to have the following experience:
- Delivering recruitment campaigns and resourcing activities, with a good understanding of recruitment policies, legislation and best practice to ensure compliant and effective recruitment outcomes.
- A positive and collaborative approach, with experience of supporting teams, managing competing priorities and working with colleagues across different functions to achieve shared objectives.
- A commitment to inclusion and continuous improvement, with the ability to support colleagues, share knowledge and contribute to a positive and high-performing team culture.
- Strong interpersonal and communication skills, with the ability to build effective working relationships with a range of stakeholders, provide advice and guidance and influence decisions.
How to Apply
👉 Read the full description and apply here: https://bit.ly/45VFJD0
This vacancy closes at 23:55 on Wednesday 26th August 2026
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