North Northamptonshire Council
Senior Business Support Officer
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About The Role
The Senior Business Support Officer will be responsible for leading, managing, and supporting the discharge to assess process within the Hospital Adult Social Care Team. Their responsibilities will be:
- To deliver and support high quality standards in relation to data recording, interprofessional communication, and health and safety.
- To provide proactive administrative support for recruitment and financial processes.
- To carry out and follow Protection of Property procedures.
- To organise and assist in the development and maintenance of business processes, to support operational staff and efficient service delivery.
- To raise awareness and knowledge for the Business Support Officer, thereby contributing to the quality of service delivery, to maintain on a day to day basis the office equipment, information technology, and office systems to ensure effective services.
This role is for 37 hours a week, Monday to Friday in office. The base for this role will be between both Kettering General Hospital and Haylock House in Kettering. Therefore remote working is not possible for this role. Currently there is no onsite parking at Kettering General Hospital for Adult Social Care Staff.
This advertisement will be closed on Monday 21st September but we reserve the right to close the advert prior to the closing date. Shortlisting will take place week commencing 28th September. Interviews will take place in the week commencing 5th October.
About The Team
The Hospital Adult Social Care Team is a vibrant and fast paced team, providing social care support to all North Northants residents who need an assisted discharge from hospital.
We take referrals for North Northamptonshire residents from a variety of hospitals. In line with current national guidance, we operate a Discharge To Assess (DTA) process which requires the team to carry out timely assessments for those people discharged to DTA beds in care homes, their own homes or to Specialist Care Centres.
What will you be doing?
The successful candidate will:
- Maintain accurate data records to aid the discharge to assess process, tracking both discharges from hospital and allocations for assessments within the team once the Supported Individual has been discharged.
- Maintain day to day basis the office equipment, information technology, and office systems, to ensure effective services.
- Ongoing line management of the Business Support Officer, including supervisions and monitoring workloads and sickness.
- Participate in the recruitment of new team members and the induction of Business Support staff and facilitate their integration into the workplace.
- Ensure our record and data management systems are maintained to high standard to enable staff to carry out their duties effectively and ensure Supported Individuals experience a high quality service.
- Support the implementation and use of Information Technology to increase the effectiveness and efficiency of the team.
- Provide an efficient response to requests to undertake the Protection of Property process for our Supported Individuals where required in line with statutory requirements.
- Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the grade of the post.
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About You
You must be educated to GCSE level, or equivalent, particularly including English and Maths. Have excellent IT skills and be proficient in the use of Microsoft Office applications.
You will have a good understanding of office environments, record maintenance/management to devise and improve team processes.
- Demonstrate effective supervisory skills.
- Demonstrate excellent organisational ability including the application of information technology, and demonstrate good written and verbal skills including telephone communication.
- Maintain a high level of accuracy and attention to detail with ability to produce well-presented documents.
- Plan and allocate work effectively and efficiently, meet deadlines, and work in an organised manner.
- Travel and attend Protection of Properties, between the two bases, and to support your supervised Business Support Officer.
- Have excellent organisation skills with the ability to multitask, work as a team, and on your own initiative.
- Have a creative flair to maximise use of communication tools, optimise the impact of information sharing across teams and hospitals, supporting the teams agile working styles, and working with leadership for solutions to delivering business as usual.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
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Why choose us?
We Offer a Vibrant Working Environment With
- A competitive salary
- A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge, and potential in a large unitary council
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- Hybrid and flexible working arrangements, where practicable for service needs, to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About Us
Our Values and Behaviours
Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues, And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay, and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council
Attached documents
- JD - Senior Business Support Officer.pdf
- Applying for a job NNC 2021 (2).pdf
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