Perk
Senior Business Travel Consultant | Day Shifts | Remote - 7am - 7pm
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Perk
Perk, formerly TravelPerk, is an intelligent platform for travel and spend management. We eliminate manual work that distracts people from their core responsibilities, automating everything from travel bookings to expense processing and invoicing. Our mission is to empower real work with real impact, tackling the 7 hours of lost productivity per employee each week—a $1.7 trillion problem. Trusted by over 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, we combine innovation, control, and simplicity to transform how businesses operate and how teams feel at work.
Founded in 2015, Perk has grown into a global company of over 1,800 people across 12 offices, with headquarters in London and Boston. We thrive on fostering an owner mindset, 7-star experiences, and teamwork while embracing curiosity and mindset-oriented growth. Our diverse talent represents over 70 countries.
Determined to shape how millions experience work? We’d love you on the Perk team.
Visit www.perk.com to explore more.
About the Senior Business Travel Consultant Role
We’re seeking a passionate expert in Galileo or Sabre GDS system solutions to join our Customer Care team, who are key to our success. This role is for those driven by delivering exceptional 7-Star service and reviving corporate travel experiences.
If you thrive on solving problems and fostering elevated travel experiences, this role might be a perfect fit.
Responsibilities
- Support business travelers with cohesive 7-Star service, effectively managing bookings, amendments, and cancellations.
- Coordinate European and domestic travel—flights, car rentals, and hotels for requests.
- Work independently, leverage your initiative to resolve client queries without constant supervision.
- Engage with clients via live chat, telephone, and email, ensuring every interaction remains professional, friendly, and accurate.
Core Aviation & GDS Responsibilities:
- Perform air fare and ticketing operations, including manual and automated reissuance of tickets.
- Manage travel reservations and amendments for Click Travel’s clients.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Relationship & Quality Focus:
- Proactively manage and foster client relationships throughout the entire travel process.
- Offer tailored travel options and suggestions aligned with client preferences and schedules.
- Adhere to service-level agreements, ensuring Galileo GDS queues are maintained at optimal efficiency.
Team Support & Mentorship:
- Mentor junior team members, assisting with queries and reviewing their work quality.
- Collaborate with Team Leader and colleagues to sustain high service standards.
Requirements & Qualities
- Expert proficiency in air fares and ticketing systems, with a strong grasp of fare construction.
- In-depth knowledge of the Galileo or Sabre GDS—autonomy in reissuing tickets (both manual and automated).
- Exceptional communication skills; fluent in English (written and verbal).
- Prior experience as a Business Travel Consultant (mandatory).
- Strong organization with the ability to handle multiple tasks under tight deadlines and pressure.
- Demonstrates friendly, professional telephone manner, maintaining composure during client or supplier interactions.
- Proactive problem-solving approach to resolving customer queries and escalations.
- Adapts flexibly and enthusiastically to support team needs as required.
- Positive and collaborative professionalism with all stakeholders.
- Commitment to maintaining team wellbeing, fostering a culture of positivity.
What We Offer
- Competitive salary plus equity in Perk
- 25 days’ annual leave plus public holidays
- Wellness support: Coverage from private medical insurance (with dental opt-ins via Bupa), discounted gym memberships (GymFlex)
- Savvy savings: Tax-efficient cycle and electric car schemes via Octopus and Cycle2Work
- Pension benefits from industry-leading provider Aviva
- Protected income through Aviva’s life and income protection plans
- Parental leave: 12–16 weeks of fully paid leave
- Volunteer time off: Dedicated 16 paid hours annually to support charitable causes
- Work from Anywhere policy with up to 20 attributible remote days/year
- Unique company events, including an annual summer party
- Wellbeing partnership with Spring Health: 12 therapy and 12 career coaching sessions annually, for you and dependents
- Global flexibility: Relocation support for expanding professionals new to office hubs
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working Hours & Contract
- IoS schedule: Fully within standard 7am–7pm business hours (with 1-in-5 weekend shifts).
- Fixed-term: Initial 2-year contract.
- Location: Fully remote, with 1–2 essential in-person days/month at our Birmingham Hub for training/engagement.
Interview Process
- GDS Test – Online
- Talent Acquisition Interview – 30 mins via video
- Team Lead + Team Manager Interview – 75 mins via video
- Final Interview – 30 mins via video
How AI is Integrated at Perk
AI fuels our processes across every function, enhancing efficiency and empowering teams. Your day-to-day tools are AI enabled to help prioritise tasks, streamline outreach, and elevate customer interactions. We expect curiosity and intentional use of AI tools but no prior expertise—just logical judgment about when to delegate, verify, or personalise.
Candidates are judged by how they think about AI, not technical training.
Working Culture & Expectations – IRL First Approach
We believe collaboration and creativity thrive in person. As such, this role requires you commute to one of our hubs (e.g., London, Birmingham) for team gatherings.
We offer relocation support for key positions.
Perk is an equal opportunities employer, welcoming all backgrounds. For official communication, only channels ending in @perk.com or @externalperk.com are legitimate. Beware: never provide personal information (e.g., bank details) or pay any up-front fees. Suspicious messages should be reported to security [at] perk .com.
Note: #LI-Hybrid Flexibility Indicates HR Will Assess Hybrid Needs Rigorously.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills