Sheffield City Council
Senior Casework Officer
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We have opportunities to join two of our teams within Homelessness & Supported Housing service as a Senior Casework Officer.
We wish to appoint a part-time Senior Casework Officer to work in our Private Rented Solutions team within our Housing Advice service. The role will provide support and guidance to the PRS case officers and support the development & growth of the provision of private rented tenancies within the wider housing stock available to alleviate homelessness of families and single people in Sheffield.
We are also seeking to appoint a part-time Senior Casework Officer to work in our Case Support & Reviewing team within our Rehousing and Homelessness service, with a particular focus on improving the quality, consistency, and timeliness of statutory decisions and reviews. This is an exciting opportunity to play a key role in a service that is transforming how we deliver rehousing and homelessness support across Sheffield, ensuring customers receive fair, robust, and timely decisions while reducing avoidable costs and uncertainty.
As a Senior Casework Officer, you will:
- Undertake complex homelessness and allocations casework, including the review of decisions made under Parts 6 and 7 of the Housing Act.
- Support the service by ensuring that decisions are legally compliant, evidence-based, and delivered within statutory timescales.
- Provide expert advice and guidance to colleagues on complex cases, contributing to improved consistency and quality across the service.
This is a key operational role where you will:
- Carry out statutory reviews of decisions under the Allocations Policy and homelessness legislation (Parts 6 and 7).
- Make independent decisions on complex cases and ensure duties are correctly identified and discharged.
- Ensure timely decision-making to reduce the need for prolonged temporary accommodation and associated costs.
- Provide specialist advice and guidance to Casework Officers and wider service staff.
- Contribute to complaint investigations and learning.
- Develop and improve procedures, contributing to policy reviews and service development.
- Work collaboratively with internal teams, partners, and stakeholders to improve outcomes for customers.
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You will also maintain a small caseload of complex cases, ensuring customers receive a high-quality, strength-based service that supports prevention and sustainable housing outcomes.
We are looking for experienced housing professionals with a passion for delivering high-quality, fair, and consistent services.
You will have:
- Strong knowledge of housing and homelessness legislation, particularly Parts 6 and 7 of the Housing Act.
- Experience of managing complex casework and making legally robust decisions.
- The ability to interpret legislation, policy, and guidance and apply this in practice.
- Strong analytical and decision-making skills, with attention to detail and accuracy.
- Excellent communication skills, including the ability to explain complex decisions clearly to customers.
- Experience of supporting colleagues and contributing to service improvement.
You will be confident working in a fast-paced environment, managing competing demands, and making sound, evidence-based decisions in challenging situations.
This is a key role within our service redesign, helping to:
- Improve the quality and timeliness of statutory decisions and reviews.
- Reduce delays that lead to unnecessary temporary accommodation use.
- Support officers to make confident, legally compliant decisions.
- Contribute to policy development and continuous service improvement.
- Deliver a more consistent and customer-focused rehousing and homelessness service.
We are committed to creating a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from underrepresented groups and support flexible working arrangements.
We offer:
- A competitive salary and generous annual leave.
- Flexible and hybrid working opportunities.
- A commitment to learning, development, and career progression.
- A supportive and inclusive working environment.
The role may involve working with complex and sensitive cases and require a high level of professional judgment and resilience.
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For further information, please contact Paul Adlington at Paul.Adlington@sheffield.gov.uk.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity, and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled, and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part-time, or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.
We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role, the successful applicant will be required to undertake relevant safeguarding checks.
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