House of Commons
Senior Caseworker and Team leader
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Job Details
Clive Jones MP is looking for a Senior Caseworker and Team Leader who has a passion for supporting local issues and casework to make sure that the people who live in the Wokingham Constituency have a strong voice in parliament. If you can multitask, see the bigger picture and manage a small team of caseworkers, you would be an ideal fit for this team. Please apply to this job by emailing a CV and cover letter to chris.ward@parliament.uk
Key Responsibilities
- Handle a large volume of constituent queries by phone, email, and face-to-face meetings
- Line manage and lead and maintain a professional team
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
- Manage a diverse caseload, from standard enquiries to complex cases, ensuring prompt, sensitive and accurate responses
- Draft correspondence to constituents, government agencies, local authorities and other relevant organisations
- Maintain an efficient casework management system, logging all cases and monitoring progress
- Assist with MP surgeries, constituency meetings, managing security and follow-up actions as required
- Ensure all records and information are managed confidentially and in compliance with data protection legislation and office policies
- Assist with office administrative functions, including office supplies
- Research policy areas and public services to support casework resolution
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Essential Skills and Experience
- Previous casework, advice work, administrative or customer service experience
- Ability to understand complex issues, including health, housing, immigration and SEND issues
- Ability to manage a demanding workload and prioritise effectively
- Strong organisational skills and close attention to detail
- Empathetic approach and strong interpersonal skills
- Excellent written and verbal communication skills
- Good IT skills, including Microsoft Office and Google Drive
- Ability to work independently and as part of a small team
- Discretion and ability to handle sensitive information confidentially
- Research skills and the ability to quickly understand complex issues
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Desirable Skills
- Understanding of local issues affecting Wokingham
- Knowledge of parliamentary, government, local authority or public service processes
- Sympathy with the aims and values of the Liberal Democrats
Upon appointment, you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See the Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Closing Date
25 September 2026
Interview/Start Dates
We will be conducting interviews as applicants come in. Start date ASAP. We have the right to close applications at any point.
Application Details
Please send a CV and covering letter outlining your suitability for the role to chris.ward@parliament.uk with the subject “name of candidate - Senior Caseworker and team leader”
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