Morson Edge (Technology)
Senior Change Leader / Change Director (Retail)
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Senior Change Leader / Change Director
We are seeking an experienced Senior Change Leader / Change Director to lead business change across a major ERP transformation within a large-scale retail environment. This is a 12-month contract, Outside IR35, with a strong view to extend for up to 24 months, and will involve international travel to Europe approximately once every 2–3 weeks. The successful candidate will have a strong track record of leading complex business change programmes within retail, ideally within a large-scale, multinational organisation, together with strong SAP S/4HANA experience.
Key Requirements
- Retail Expertise: An excellent understanding of the retail operating model, particularly General Merchandise and Clothing, Buying, Merchandising and Supply Chain would give you a distinct advantage but is not essential.
- End-to-End Process Knowledge: Demonstrated best-practice experience across end-to-end processes, operating models and organisation design, with the ability to translate this into a successful S/4HANA-enabled transformation.
- Change Programme Management: Experience managing change programmes through the full lifecycle, from inception and mobilisation through implementation, go-live and transition into BAU, with a strong focus on identifying business change risks and leading effective mitigation strategies to de-risk the business ahead of go-live.
- Stakeholder Engagement: Excellent stakeholder management, influencing and communication skills, with the gravitas and seniority to engage effectively with ExCo-level Directors and senior business leaders. Confidence in challenging established thinking, managing resistance to change and building strong relationships across complex, international and highly matrixed organisations.
- Change Management Certification: A recognised Change Management certification or formal Change Management training is essential. Suitable certifications/training would include Prosci Change Management / ADKAR, APMG Change Management Foundation or Practitioner, CCMP (Certified Change Management Professional), Change Management Institute accreditation, or another recognised professional Change Management qualification/training programme. Prosci/ADKAR would be highly desirable, but equivalent recognised Change Management certification or training will be considered.
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Preferred Qualifications
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- International Programme Delivery: Proven experience in delivering international programmes.
- ExCo Level Engagement: Ability to operate credibly at ExCo level.
Ideal Candidate Profile
The ideal candidate will combine senior-level Change Leadership experience with deep retail and ERP transformation expertise, strong S/4HANA knowledge, proven international programme delivery and the ability to operate credibly at ExCo level. This is a high-profile transformation requiring someone who can provide strategic leadership while also maintaining a strong understanding of the operational and organisational impacts of change.
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