Synapri
Senior Change Manager
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Sector: Public Sector / Government
Job Title: Senior Change Manager
Type: Contractor
Location: Glasgow or London or Milton Keynes (hybrid)
Duration: 6 months initial
Vetting: SC security clearance
The Senior Change Manager leads the Change Management function within Service Management and Support, ensuring that changes to live IT services are assessed, governed and implemented in a controlled and proportionate way. The role applies expert knowledge of IT Service Management and Change Management frameworks to manage risk, protect service stability and support effective delivery across a complex enterprise IT environment. Working across product teams, IT Service Management colleagues and senior stakeholders, the postholder oversees change governance, chairs Change Advisory Board activity, and provides assurance on high-impact or high-risk changes.
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Essential Skills
- Expert knowledge of IT Service Management principles, with specialist Change Management experience in complex, enterprise-scale IT environments.
- Ability to design, implement and govern Change Management frameworks, including change categories, risk assessment, approval processes and scheduling controls.
- Experience leading Change Management activity across multiple product teams in agile, multidisciplinary environments.
- Ability to interpret technical information, infrastructure dependencies and deployment practices to assess change risk and impact.
- Strong stakeholder engagement skills, including chairing CAB meetings, influencing decisions and communicating risks, assurance and escalations clearly.
- Experience managing people, workloads and team capability, including performance management, professional development and workforce planning.
- Minimum ITIL Foundation qualification [Or equivalent professional experience]
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Desirable Skills
- Experience using Service Now, IT Service Management tooling and management information to monitor change pipelines, compliance and service performance.
- Ability to identify systemic issues in Change Management processes and implement continuous improvements that improve service delivery and user experience.
- Experience operating with delegated authority for change categorisation, prioritisation and governance routing within an established framework.
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